ICON Electric Vehicles

RUN AWAY! I purchased a 2024 EPIC E40L in March 2024 and by June 2025 the seats were beginning to Peel/flake. It started in one section and quickly covered both the front and rear seats. I notified the Dealer I purchased it from and was told a warranty ticket was underway and were even told the replacement seats would be shipped(just awaiting inventory). Well, now 13 months later, I am told by ICON that this is normal and is excluded from the warranty as this is Cosmetic Deteroriation. It looks horrendous and is embarrassing to drive because the Cosmetic Deteroriation has worsened over time. The cart does not live outside, but is in/out of enclosed garage and stays in excellent operating condition. One would think the company would stand behind the craftsmanship of the product it sells, but I guess by having this as an exclusion it is more common that I was led to believe when I brought this to the attention of the dealer. As you know, these are not cheap carts and now adding cost to something that depreciates by having to recover or replace the seats.

I’ve had 3 golf carts over the years and my new ICON just makes the others look like cheap imitations. I can’t believe all of the features it has and wow what a smooth ride. I saw the new 6 seater at the Palm Beach Boat Show and had to have one

For 2 years I have been trying to get my manufacturing certificate of origin from the dealer. I finally just called ICON directly. Delaney and Tara responded and worked with me immediately I received my MCO in about a week after talking with them Both were very responsive to my questions Outstanding customer Service Thank you

Just an amazing experience with ICON. Tara in marketing assisted with a warranty battery issue and I couldn’t have been more pleased. There are many new carts in the marketplace, do your homework and you’ll find that the ICON Cart and their support/service team is head and shoulders above the rest. A proud ICON Owner!

I would stay away from Icon based on my experience with them. I purchased a 6 seater back in October the weekend of Halloween. Immediately after it was dropped off my wife and I took our kids out for a drive. We go around a bend and hear a loud rubbing noise which sounded like the rear passenger tire was hitting the fender well. Called the dealer Land’s (plant city,Fl) up and instead of turning around to look at the cart that was just delivered we were told that this is common you can just cut some of the fender out. I was not happy with that answer and was not going to cut on a brand new cart but let it go for the moment. A couple of weeks later we contacted the dealer a couple of more times about the tire rub issue plus the rust I was seeing on our garage kept cart and the rocker panel that was installed to low from the factory but each time I was told they would order parts and I would have install them myself. Parts never came and I was getting increasingly frustrated so I crawled under the cart to further inspect things and find a metal bracket that supports the same fender that was having the tire rub issue was completely broke off. After getting really upset Land’s finally agreed to pick up the cart to address the issues I was having. The cart was gone for 6 days upon return the improperly installed rocker panel was better but still not correct and I was told that was the best that they could do, which means I am still looking at a hole in the side of my cart that the panel is supposed to cover and it does not butt up to the notch on the fender as it is intended to. Land’s delivery driver also stated to me the repair was not complete and it would take a week to get a part in to fix the broken bracket. Fast forward over a month later I still haven’t heard from Land’s and so upon contacting them I find out I was lied too. There was never a part on order because Icon cannot fix it and their driver was fully aware of that when he brought it to me. So this cart has not been right since the day we purchased it and a small tire rub issue has led to a mechanical failure and both the dealer Land’s and Icon have no solutions to address it. Despite numerous calls, text messages, and emails to both Land’s and Icon I am simply being ignored.