Prius Hybrid Battery of San Jose

I’ve had my battery worked on here a few times since I bought an older Prius a few years ago. So I thought I should write a review! Adam is great! He’s a super nice and calm person to talk to. He’s very helpful in diagnosing battery issues and giving advice. I live in Santa Cruz and getting my car over the mountain with the hybrid battery disabled was difficult, so having the mobile repair option made this a lot less stressful this time. They do charge extra for mobile repair and prefer you bring your car to the shop if possible. But depending on your situation, it might be worth it. And lastly, I think they have the best prices for hybrid batteries in this area!

If you want a quick takeaway of my review without reading the whole thing, here's what I'll say...if you have a Prius that you love and want to keep (regardless of its resale value) and the hybrid battery needs some love, look no further and call Faraj, Adam and/or EZ! Most honest, transparent, fair and friendly folks I've worked within the auto industry! The auto repair industry has a bad rep, rightfully so, for things including folks upselling you stuff you don't need, auto shops creating problems you didn't know you had, absurd labor charges in the Bay Area, dishonest, non-transparent in the parts they use, and the list can go on. I bought my 2006 Prius used when it had ~65K miles. I absolutely LOVE my car and take very good care of it and the car has served me extremely well. In the fall of 2018, at ~100K mile-mark, I had my first experience of hybrid battery failure. My mechanic quoted me upwards of $4K to replace it with a new Toyota battery pack. No way I was spending more on a battery pack than what the car is worth, but I also wasn't ready to let go of my Prius just yet. Upon some research, I came across Faraj's listing with fantastic reviews and decided to give it a go. Faraj was prompt in his communication, offered to come to my place and fix my battery. He even offered me two options 1) replace the damaged cells on my original battery 2) put a refurbished battery from another Prius but with higher mileage. I leaned on Faraj's expertise -since my Prius had low miles for a 2006, he suggested I replace just the damaged cells on my original battery, so we went that route. That shows the honesty and transparency, which I value very much. Through small talks over snacks and Indian chai, we had some great small conversations and quickly established a bond. Fast forward a few months, summer of 2019, I needed to get an oil change and my Prius smogged. By then, Faraj had got a physical space and suggested I check out the mechanic adjacent to his shop, so I decided to give it a go. Not only did I get my work done at the mechanic he referred (Shan Auto Repair for those looking for a good/reasonable mechanic) but Faraj even covered an oil change at his expense! That simply shows how genuine of a person he is! I wish I knew more folks who owned a Prius, so I can give them a heads up should a hybrid issue arise, about Faraj's business. Not only is he an honest and hard-working, so is his team! Through him, I found another mechanic whom I go to now regularly for my other stuff. Keep continuing the great work! Only if all businesses operated with same ethics and business model, sigh.

These guys are absolutely awesome! I've used them 2 times -- once in March 2022 to get my prius battery fixed, then once again in January 2023 to get my prius battery replaced (with a refurbished battery). Both times, they have been able to take my car in very quickly (same day) and the turnaround time has been speedy too -- it only took them a day to replace my whole battery. Faraj also hooked me up -- gave me a big discount for being a repeat customer and agreed to price match another auto shop for a catalytic converter cage! He does an excellent job of explaining the process for repairs too -- I genuinely felt like talking to him increased my knowledge of Priuses tenfold! Cannot recommend them enough! If you need anything Prius related, these are your guys.

If you are having any issues with your hybrid vehicle, do not hesitate to take it over to Adam. He was extremely helpful, he performed a free diagnostic and walked with me through every step of what the issue was & what would be our solution. All my engine lights were turned on on my dashboard and the car was no longer running. Adam and Farraj provided me with excellent customer service. They made sure to perform their best professional labor, my car was supposed to be ready in 3 days but they had my car ready by the next day! Adam went ahead and performed extra labor, he cleaned out my engine fan at no extra cost. Overall, I am a very satisfied customer, I couldn’t be in better hands.

I got my car towed over to them around 4:30 pm, and they got me set up right away. Took my car and fixed my Prius Hybrid Battery, changed my blades on the windshield wipers, fixed my headlights and buffed my headlights and made them look brand new. I was on the road by 7:45 pm. Same day service, and made me feel like family. They were all so kind and took extra good care of me. I highly recommend them for your car needs. I will be going back in the future. Thanks so much guys.