Classic Collision

Best EVER experience with a body shop! Professionally managed, prompt with results that exceeded expectations. Total pros. 5 stars across zhe board

I highly recommend Classic Collision. Their work is of very good quality. Their daily communication and text updates were appreciated. We're very happy with their work.

Classic collision was excellent. They treated us like we were their only clients. They fixed our car and it looked beautiful. We would recommend them to anyone needing such service

By far the absolute worst experience I’ve ever had. Well over a month without our car. 2 bumpers, 3 jacked up paint jobs. I have absolutely 0 faith that the paint is going to adhere properly. They kept it so long that our rental car expired and we were without a vehicle for 2 weeks because the paint job wasn’t done right the first time. Lots of “I’ll call you back” without a returned phone call. Lots of over promising and under delivering. The manager was supposed to get us into a rental car, paid by them, didn’t do that till the day our car was ready. Missed several days of work because of delayed completion or promises of a rental. 10/10 will never come back here. I’d rather drive around in a wrecked vehicle for eternity than go back there. It’s astonishing how ridiculous this whole process has been.

From start to finish Abra handled this repair poorly. Initially they had my jeep for approximately 2 weeks; which honestly seemed totally reasonable. After the initial 2 weeks, John Meyers (who was handling the repair) called to inform me that some of the parts would be delayed in coming in so he asked if I wanted to drive the jeep in it's current condition as the body work had been completed; they were just waiting on the new bumper and wheel. We agreed that i would come get the jeep, but before I came to get it I asked had he driven it (as the jeep had been towed to them because it was not driving correctly). John informed me he had not driven the jeep but would do so. He informed me after driving it that he had noticed issues with the ABS, steering, and a "spongy break" so he took it to Crown Jeep in Chattanooga to have them look it. I was a little upset with this as Crown had done a poor job on previous repairs, but John reassured me that he does a ton of business with them and it would be fine. After a few days i picked the jeep up with the repairs to the steering, braking, and ABS system allegedly done. I then went to pick up the jeep and wait on the parts to arrive. Immediately after driving the jeep it was clear that the problems had not been fixed. When backing up and cutting the wheel there was a horrible grinding and dragging that had been there since the accident. Of course I notified John who asked that I bring the car in "immediately". We rode together and he also noticed the issue so drove me to get my second rental car and we started this process all over again. After another almost 2 weeks and having a different place ( a facility that works on four wheel drive vehicles - turns out they had to replace my axle which was missed the first go around) handle the repairs I got the call to pick my jeep up. So a month into this thing and i finally get my car back to find that the bumper is not the same ( see below, brush guard bar is missing on the new bumper-picture below) and they did not even replace the wheel ( see picture below with scratches on the wheel). These are all fairly minor issues, but they all complied to a completely unprofessional and frankly awful experience. I would not recommend Abra to anyone needing repairs. This is all horribly dishonest, as I am sure they charged my insurance for all of this. I have attached pictures below so you can see the different bumpers and the relatively minor damage that took over a month to repair (mostly because they kept missing what was actually wrong) the first three are after the wreck, the last two of the new bumper.