Crash Champions Collision Repair Fairfield

I received several text updates informing me about the progress of the repair. Ready one day early. Able to pay deductible on line so pick up was quick and easy. Repair work was flawless!

Crash Champions on Cole Rd. did an awesome job on my car. Derek, Andy, Julian, Cali and Kelly were so great. My car looks so good! I wouldn’t go anywhere else.

They finished the job before promised, kept me informed during the repair. My car was returned looking as good as she could. I will definitely use them again if ever needed.

Great service, very friendly and informative about the entire process. My vehicle was fixed so fast and then when I picked it up it was detailed and cleaned inside and out. I was shocked. Best customer service I’ve ever experienced by far, will definitely recommend them to anyone who needs it. Thank you for making what felt like an awful situation so pleasant and enjoyable.

DO NOT GO TO THIS SHOP. I have been in a battle with this store since they CAUGHT MY TRUCK ON FIRE IN OCTOBER 2025. They set my truck on fire when doing a weld on the front end, back in October. I understand accidents happen, but they have not helped me in any way, leaving all the heavy lifting to me dealing with their insurance and logistics of the situation. One of the worst parts is when it happened one of their operations guys was the one to call me after it had happened and tried VERY hard on the phone to get me to wait a couple days to see the vehicle. They said, "I'd recommend to wait a day or two while we clean up the truck and make repairs as needed" making seem like it was no big deal and can easily be fixed. Thank god I didn't listen.. Went down to the shop immediately after the call and the truck was CLEARLY destroyed. One of their supervisors came out to talk with me and by god, that man should be a professional car salesman. That man had been part of a Nascar pit crew, friends with airplane mechanics and firefighters, you name it he had done it to sell me on the idea of keeping this from insurance and in shop only to repair. If it was my grandparents or my younger brother this man would have likely succeeded on cleaning up the truck and keeping it in house. Which is incredibly unsafe and not professional in any capacity. To fast forward a bit, both my insurance (USAA) and their insurance (Travelers) declared my truck a total loss pretty much immediately. I only recently got paid out on the total loss of my vehicle recently. Not to mention they valued my truck $8562 under what my lender had my trucks value at. Unfortunately, I owed $6000 over their evaluation therefore, they expect me to payoff the rest of my truck even though THEY SET IT ON FIRE. I tried to fight back tooth and nail with their insurance with no luck. I don't know how they expect someone to just cough up $6000 dollars due to this shops fault. So now I get to take out a new loan just to cover what they won't! Lastly, I tried to bring this issue up with their branch manager. I asked if they could help me with the cost of the total loss of my vehicle. I only asked for half of what wasn't covered by their insurance, they said "no", I asked if they could help me out with a rental car while I wait for their insurance, they said "no", i asked if they could at least give me some free oil changes over the next year, they said "no". Finally, I asked if they could do something in any capacity to help me with the finical burden bestowed upon me from them, they said "no, sorry, we're not a mom and pop shop. We can't just give you money to help with the payment or offer free oil changes or anything of the sort since we are a corporation. There are too many people above me that would have to agree with that". No help whatsoever, I will NEVER AGAIN trust Crash Champions with my vehicle and neither should you.