Rivian

The bed cover on my truck broke. It's a common, basically inevitable, design flaw with the first generation trucks (Google "R1T tonneau cover Gen 1"). Rivian knows that they break and have been replacing them with designs that function. ...if you have $3,000 to spend on it. No wiggle room or negotiation whatsoever. The service staff have full latitude to install the new covers on older trucks, but will not. The company simply will not correct their own mistakes.

Best service center I've ever been too. I'm new to Rivian and have loved the whole experience. I am beginning to understand why they have such a faithful customer base... They have gained one more!

Wait for 3 months for this appointment. They told me I have to leave my truck there for over two weeks because they are back up. What is the point of making an appointment. I getting alignment, multi point inspection, and recalls.

I purchased a r1s in September had a buzz noise coming from behind the navigation screen. I booked a service through the app. I advise against it maybe try and stop in to schedule a service or calling to reach someone an adviser. The app gave me a 5 and half wait for my service literally almost half a year. I stopped in to show them the noise and they were able to check there service times available and able to find a slot in 2-3 days that worked perfect. I don’t know if there app is having issues scheduling but seek other solutions. The location is in downtown so can be tricky to navigate. Also I’m not sure what to make of the parking lot cause it’s hard to navigate very cramped. The service team was awesome the technician was awesome. I love my r1s and was definitely regretting my purchase if service lead times can take half a year to fix a consistent buzzing but I’m glad I stopped in and I’d definitely consider another Rivian now.

We had the most incredible experience with the representative Steve here in the Portland Vancouver area. He turned a situation that was incredibly difficult with the Portland service center into a very positive experience. He works hard to do his best to be accommodative. We are very fortunate to have been connected with him. He is a man who truly cares about his job and his clients experience. He is knowledgeable and he is compassionate and he’s caring. All of those things are rare in today’s world. I do not know his last name, but I’m hoping somebody will let him know of our appreciation.