Rivian Service Center

Rivian sets the highest standards in customer service and somehow exceeds them consistently. Having a service center close to the loop allows me to drop off the vehicle and get to work quickly via UBER or CTA Green Line, and pick the vehicle back on my way home.

Have had my 22 LE R1t in a few times for routine service and great experiences each time. Staff are friendly and efficient and every time I either get a loaner, uber credits or a rental car that they reserve. Facility is so clean and has nice lounge area if needed. My estimates have always been spot on.

Ciara was extremely helpful in our process along with her co-worker. Ciara is always available to help and is truly an asset to Rivian. Everyone seemed happy and excited for us. It made our experience extra special!

Neat & clean place. Local staff was helpful and took care of vehicle promptly. Taking away 1 star because waiting area / lounge doesn’t have any beverages - No water, coffee or any type of vending machine.

I stopped at the Service Center in mid-May to see the R1T in person and was greeted by the friendliest staff (Ciara) on-site. The customer lounge was beautiful and welcoming. I wouldn't hesitate to stop by for all my Rivian service needs.