Tesla Collision

So far, so good. I was unfortunately swiped by a town fire department ambulance on a turn while my vehicle was not moving, so we’ll see how that works out. Bumper, light, and a corner for an initial estimate around $1800 from the insurance company. Tesla Collision’s rates are transparently displayed in my review as of 7-29-2026. Access to the collision center is fully accessible, including their spacious unisex bathroom. Plenty of on-site parking. The staff is professional and friendly. I had to take a work call in my car mid-way and they accommodated even though I was 30 minutes early and 15 minutes after the original handoff time. They clearly communicated what was next and what would be covered discussions with your car insurance company. Someone decided to have some legos out for some kids - a nice touch - the center was busy but not too busy. There is a courtesy shuttle to enterprise car rental if you decide to rent a car, which someone did. I opted to rideshare, given the lack of things nearby. You may also rent a Tesla for $45/day. There’s free coffee, but no snacks - not that you should expect any at a body shop.

Very suspicious activity… I dropped my car for a simple Scratch repair. The process seemed to go smoothly until a couple of days before the car was ready to be released. All communications are made through the Tesla app. However, two days prior to the car being ready, I received a phone call from the technician responsible for my car saying that there was a screw on the tire and asking me if I would like to have it fixed. I found it very strange because the car would immediately warn about any difference in tire pressure as it does through the winter several times even to a difference of 1 psi. I asked if that was something they would fix at the body shop and they said there was no fixing. Only the replacement of the whole tire was an option. That raised a huge red flag. I informed him that I would take care of it once I got the car back. I picked up the car and drove it back home for about 30 miles. When I got home the system on my car immediately warned about the tire being completely flat and that I must pull over. The tire was flat to the ground! It is very surprising that after the car being at the body shop for nearly 2 weeks nothing has happened to the tire, but when I drove for 20+ minutes, the tire was completely flat to the ground. This is totally bogus. Communications about the tire were never made through the app although every step of the process are documented on the app. A phone call warning me about a problem was made but nothing through the app. Now the most suspicious thing is that the size of the screw would never allow for the car to stay with it for a long time without the tire being flat. The location of the screw was in the outskirts of the tire, which makes the tire go flat rather quickly. How did it last two weeks if my car got to the body shop with that screw according to the rep? Also, both caps are missing from the tires on the right side of the car and I am 100% sure they were all there when I dropped off the car. This is a fraudulent scam Tesla should not allow. Do not take your car to this body shop.

Great experience! Staff were friendly and helpful. Especially Keefe and Jason. Keefe kept me updated on the repair and how it was coming along and Jason really went above and beyond to find me a rental while my car was being repaired. Very impressed with them both... And it was well worth the long drive to get it repaired here. Thanks guys. It was a pleasure to meet you both. Oh, and can't forget to give a shout out to whomever cleaned the car before pick up. It was immaculate!

Phenomenal experience and work on my Model 3. Was hit on the side and scheduled an appointment with them. They had an opening within a week. Dropped the car off. Whole staff was amazing. Friendly and helpful. Pedro looked over my car and set up realistic expectations for when I could pick up. Rileigh was in constant contact with updates. From drop off to pickup was 1 month which was incredible considering Christmas and all the holidays. She came out and went through everything they did and made sure all questions were answered. She even made sure the vehicle was charged knowing I had a bit of a ride home too which really meant a lot. From start to finish this was absolutely the best experience I’ve ever had. While I hope to never need them again, if I or anyone I know did, I would absolutely recommend them. Personally I will not take my Tesla anywhere else.

Ali — provided exceptional service throughout the entire repair process. He was professional, efficient, and highly knowledgeable. His communication was excellent—he kept me informed every step of the way and ensured I understood the progress on my vehicle. The quality of his work exceeded expectations; my car looks and drives like new. I truly appreciate his attention to detail, dedication to customer satisfaction, and commitment to excellence. Tesla is fortunate to have someone of his caliber on the team.