Tesla Collision Los Gatos

Raffi is absolutely the best service team member I've ever met. Super helpful from dropoff to pickup. Super responsive and responsible throughout the process to fix my issues after taking delivery and hands down the best exp I had with any car service center. Thank you Raffi!

⭐⭐⭐⭐⭐ Had a fantastic experience with Raffi and Jon for my Tesla Model Y collision repair. Communication was prompt throughout, and they provided great service while being very accommodating to my needs. They went above and beyond to arrange a loaner car and even worked with me to get the repair handled ahead of schedule. Really appreciate their professionalism and excellent customer service. I’ll definitely be coming back here for all my Tesla needs in the future!

JULIE, JON AND THE REST OF THEIR TEAM WAS TERRIFIC WHILE MY CAR WAS IN FOR REPAIRS THAT WAS CAUSED BY ANOTHER TESLA SERVICE CENTER AND THEIR SUBLET APPROVED TESLA BODY SHOPS. THEY FIXED AND REPAIRS EVERYTHING TO LIKE NEW CONDITIONS AND EVEN MORE. EVERYONE THERE INCLUDING DETAILS PERSONNEL, SALES AND SERVICE WAS SUPER ATTENTIVE AND PROFESSIONAL . EVERY OTHER TESLA SERVICE/COLLISION CENTER SHOULD COPY THEM.

Big shoutout to the Tesla Collision Center Los Gatos team, especially Jon and the customer service team. After my Model X was rear-ended, I was stressed and unsure what to expect from the repair process. When I arrived at the collision center, Jon greeted me with these words: “I know you’ve just had one of the worst days of your life. We’re going to help you through this and won’t make it any worse.” That simple statement immediately put me at ease. Throughout the repair process, the team communicated clearly and professionally. The customer service team was especially responsive through the Tesla app, keeping me informed and helping coordinate transportation arrangements along the way. What impressed me most was not just the quality of the repair, but the way I was treated as a person, not just another repair order. The entire experience was efficient, transparent, and far less stressful than I expected. Thank you, Jon and the entire Tesla Collision Center Los Gatos team, for your professionalism, communication, and empathy. As a real estate agent, I spend my days helping clients navigate important and often stressful decisions. This experience reminded me that great service is not just about providing solutions—it’s about making people feel understood, cared for, and supported along the way. Thank you for setting such a great example.