Tesla Collision San Jose

Jack Minor went above and beyond while handling the repairs on my Tesla Model 3. I had a very frustrating experience dealing with the insurance company of the at-fault party, Lemonade, and the adjuster created several unnecessary issues. Jack was incredibly responsive, patient, and proactive throughout the process, and he worked hard to resolve every issue. When I dropped off my car, Jack told me the actual repair would only take about one day. Unfortunately, because of the issues and delays caused by Lemonade, the process ended up taking about 10 days. Throughout that frustrating period, Jack remained responsive and persistent, continually pushing to get things resolved and move the repair forward. I’m very grateful for his help. Highly recommend Jack!

I don't know how to give this shop 0 stars. It took approximately one month to complete the replacement of one wheel and perform the alignment. Throughout this period, there were ongoing communication issues with the insurance company, despite the full payment for the service having been processed. Consequently, I am currently being billed for the services rendered.

Very unprofessional staff. If you have NO Tesla insurance, DO NOT use this body shop! They will ask you to pay a lot out of pocket. My car was hit on driver side, and I asked for swapped parts from the repair. They gave me a passenger side headlight instead. I was being asked for extra charge for the OEM part, I am still questioning it they really swapped my headlight or just took my money and pretend they swapped it.

As difficult as it is to deal with a damaged vehicle, this Tesla body shop made the experience incredibly simple and easy. Working with Ryan upfront made the check in process simple and understandable. John the adjuster was incredibly kind and detailed in explaining the details of what to expect and the time table for the repair process. Lastly Marcos was quick, efficient and very helpful on getting the right kind of loaner vehicle to make the temporary transition that much easier. What usually is expected to be a long difficult process was made much better than imagined by this Tesla team. Even with me having to drive out 55 minutes to this shop I would do it again without hesitation (fingers crossed I don’t have to lol).

I brought in my 2017 Model S after an Auto Summon incident where the vehicle sideswiped a garage pillar, damaging the passenger-side door and mirror. What should have been a routine repair turned into a complete failure in quality control and customer service. When I picked up my vehicle, it was returned in worse condition than when I dropped it off. Immediately, I noticed multiple new issues that did not exist prior to service: • Wind noise caused by a panel gap/misalignment • Climate system not functioning (no cold air, climate unavailable in the app, and Dog Mode disabled) • Park Assist not working • Exterior temperature not displaying • Rear passenger door handle not functioning • Missing front sensor rubber cap • Missing clip on the front mud flap • Front lip rubber improperly installed and blocking part of the grille • Vehicle returned extremely dusty • Scratched damages to the steering wheel These are not minor details—these are basic functions and components that were clearly disturbed or improperly reassembled during the repair. It is unacceptable to return a vehicle in this condition. So I had to drop off the car once again for repairs. To make matters worse, when I picked up the car for the second time, there new scratch on the passenger mirror (which was not present at drop-off), the manager suggested that I may have caused it myself. That accusation was both incorrect and unprofessional. This is something that would have been identified during the original walk-through. Although she eventually offered to order a new mirror cap, it felt more dismissive than a genuine effort to take responsibility. The interaction escalated further when, during our discussion, she brought another employee to stand behind her. He was one of the tallest team member there. This came across as an intimidation tactic rather than an attempt to resolve the issue. Instead of taking accountability, the conversation shifted to irrelevant points about “free work” (I paid my deductible), my vehicle being a “legacy” model, and my service history—none of which addressed the actual problems. This entire experience reflects a serious lack of accountability, professionalism, and quality control. Returning a vehicle with multiple new defects—both functional and cosmetic—should never happen at any service center, let alone Tesla. I honestly had a better experience at a Tesla-certified collision shop. The only positive part of this experience was Miguel, who was professional, helpful, and the only team member who genuinely listened and tried to assist.