Tesla Fort Worth North

If you get your Tesla serviced here, be sure to scrutinize any work they’ve done. This service center repaired a faulty hood latch on my new Model Y Performance and didn’t reassemble the lower bumper correctly. On top of that, the technician curb-rashed one of my wheels and then claimed it had been “replaced” when it was only repaired. They also failed to address other issues I raised during my first service visit, and now they want me to approve a pre-authorization before they’ll even look at the car again - mind you, one of those issues is a literal service alert on the car’s screen. Had I known how poorly this service center operates, I never would have bought a new Tesla. Instant buyers remorse.

I was looking forward to the experience and buying my personal.E v car, but I do not recommend this place 22 their customers service i call 3 times now in a row. 3 days in a row and not hurt back from them. And they assure me I would be contact that day, it's still nothing. For the salesperson to a manager, I aint Edwards for back. They deceive you over the phone. What's told one thing? Hi, I would like to know how many other people have. They lied to about the deposit I'm sure I am not the first person who just imagined how much money they are making off a not returning people's deposits on a technicality rock instead of Texas. A verbal contract is admissible in court. They had the chance to fix it. All they had to do was call, and they were not call, they refused. So I do not recommend highly highly do not recommend. Unfortunately dishonest, misleading. Can't speak for everyone there.But we're the people that I spoke into all I was told was lies

The customer service was very satisfactory. Lucy was very kind. Lucy was patient, and we bought the car without hesitation. And thanks to Lucy, we bought the second Tesla without difficulty a month later. Thank you for helping me buy the car well.

Our experiences with this service center have always exceeded our expectations. They’re pretty good with communication. We generally have lots of questions when we come in and they always take the time to give us individual attention to look at all of our concerns to treat us very well. The waiting room is stuck with good coffee, water and chips :-) so that’s a place if you need a snack Special shout out to Brandon, Garo and to Claudia, who are just great representatives of the company, we really appreciate how you guys treat us, you’re a testament of how Customer should be treated and do a great job representing the Tesla brand Tesla is more than just a car company, future is today!

I’ve been driving my Model X Plaid and started noticing some cabin noise that was bothering me, so I decided to take it to the new Tesla Fort Worth North Service Center. First off, the place is impressive—the lounge is spotless and well-designed, with plenty of drinks and snacks available, making the wait quite pleasant. Diagnosing and fixing cabin noise isn’t a simple task, but as soon as I arrived, a technician took the car out with me for a quick drive and pinpointed the issue right away. They estimated about two days for the repair and provided a loaner car immediately, which was great. The next day, they were already working on it, though it took a bit longer than expected. I sent a message through the app, and their response was surprisingly fast—something you don’t often experience, and it left me really satisfied. They kept me posted with real-time updates on the completion time, so I showed up right when it was ready, dropped off the loaner, and picked up my car without any hassle. Driving it afterward was a shock—the noise was completely gone, and it felt fantastic. Even better, there was no charge; the warranty covered everything. Once again, Tesla’s service has left me thoroughly impressed.