Tesla Rockville

If we could give a zero rating we would. We have been a loyal customer since 2019 with our model X and then added the cybertruck. While driving the model X without hitting anything the plastic above the tire came off. We immediately stopped driving the model X and used the cybertruck as our only vehicle. Once the part arrived we ducted tape some loose parts and dropped it off at the shop (Tesla in Rockville). Few days later we picked up the car and saw damages. Tesla insisted that the damages were there and showed us the picture. The photo was staged because there was no duct tape. We could not believe that a shop would go out of their way to lie like that and totally disgusted with their dishonesty. We occasionally damaged the rim like that and always have them fixed because we take good care of our vehicles. We won’t be going back to this location in the future and would like everyone to be aware of their dishonesty. Even if you were happy with their service before (like we did), this one incident totally caused us to not trust them with our vehicles moving forward. If you happened to read this please spread the message. I am going to post as many places as I can so everyone will know. Thanks for reading.

Vince was awesome. I bought my Tesla about a week ago today and the buying process was seamless went on a test drive and was convinced to buy it after that.

I was at the Tesla store today and I am still boiling with rage! I went there to return a leased car and pick up a new one, expecting professional service from a premium brand. What I got instead was the most disgusting, disrespectful, and incompetent treatment I’ve ever experienced. The assistants ignored us for a long time, like we were nothing. The entire process was ridiculously slow — we had to wait 15-20 minutes for every tiny task. We planned a quick handover, but ended up stuck there for almost 2 hour and 30 minutes doing absolutely nothing. But the worst, most infuriating part was the manager named Erik. When we finally got the new car, this so-called manager simply disappeared. The staff lied straight to our faces, claiming he “had gone somewhere” and they “couldn’t find him.” In reality, Erik was sitting comfortably in another car with a more important, “premium” client, casually chatting for ages. We approached the staff twice, and they kept feeding us bullshit excuses. Only after we found him ourselves and confronted him did he finally show up, acting like he “didn’t even know” about us. Because of Erik’s absolutely disgusting and revolting attitude towards regular customers — choosing to favor “more premium” clients while forcing others to wait for hours — we lost two full hours of our valuable time! Two hours completely wasted because of his arrogance, incompetence, and disrespect. I am in absolute fury. I did not choose Tesla and pay big money to be treated like second-class garbage. This level of lies, slow service, favoritism, and total lack of professionalism is unacceptable. Erik should be ashamed, and Tesla needs to fix this nightmare immediately. This was one of the worst customer experiences of my life. Never again. I will think twice before ever dealing with Tesla service again!

My experience at Tesla Rockville was nothing short of elite. From the moment I arrived, everything felt intentional, smooth, and truly customer-focused. Purchasing both a Model S and Model Y was already exciting—but what made this experience unforgettable was the delivery. I was escorted up a private elevator to a separate floor, and the moment the doors opened, it felt like I stepped into an exclusive experience designed just for me. No crowds, no distractions—just a clean, quiet space where my vehicles were waiting. Inside the car was a personalized congratulatory card with my name on it. That small detail made a big impact. It didn’t feel like a transaction—it felt like a moment. The staff was professional, welcoming, and made sure everything was seamless from start to finish. You can tell they take pride in creating a premium experience, not just selling a car. I truly wish everyone could experience delivery like this at least once. Tesla Rockville set the standard for what buying a car should feel like. Highly recommend

just bought my tesla model Y and had the best delivery experience with Cameron and the entire delivery team (sorry I can’t remember each team member that assisted). This is my 2nd tesla and by far Rockville’s service was much better! We actually made the sale at Silver Spring location for the Y, but due to miscommunication and untrue facts told by Silver Spring, Rockville had to reconcile and correct a few issues delaying the delivery. We really appreciated Cameron’s and Team’s patience with us. They were thorough and helpful.