Tesla Service Boston-Watertown

This is service center I always go because it's near my home. I had very bad experience last time. Arrived 10 minute earlier for my appointment at 1PM, was informed it would be done in two hours. However at 4:20PM, more than 3 hours passed, the technician didn't even check my car at all, also there was no communication regarding it. I was very disappointed. I still gave 2 stars as previous service was ok and the reception did apologize for it. Still for this service itself, I would give it zero star. wasting 3 hours no one check the car and no communication, make it feel they don't care customer at all.

❌ Avoid This Location – Awful Communication & Customer Service I highly recommend avoiding Tesla Watertown for any vehicle service. The communication here is incredibly poor, and the staff does not care about customer convenience. I brought my car in and was told it would take an hour. After waiting around, I was informed the car couldn't be fixed that day and had to stay overnight. They gave me a loaner, but completely failed to communicate a clear timeline for when my actual vehicle would be ready. Because of their delays and lack of clarity, I asked to keep the loaner over the weekend until my car was actually fixed. Instead of accommodating their own scheduling failure, they tried to hit me with a $100-per-day fee. Save yourself the frustration and take your car elsewhere. I would not recommend this center for service to anyone.

Pleasure dealing with dealership everyone was super friendly and professional and responsive. They really take of their customers everything was prompt and fast if you need a Tesla dealership, I highly recommend you come to this one. Outstanding service great experience overall.

Got my car back in pieces and 12v battery not connect fully after declining on recommended service to diagnose a further problem with a brake stiffness alert, which they say they in fact did flush my brake system some how they did not charge me for it completely they charged me for "1 bottle of brake fluid" tho, interesting 🤔 sounds like a top off to me, but I guess they know best because there certified Just not certified in customer service

I drove over 5000 kms over the last 3 weeks and just tried my luck, googled to find a Tesla SC in the Boston area to rotate my tires with no appointment... Found this SC, drove there from downtown Boston. I was in and out in about 30 minutes, all questions were answered and my tires rotated. I've never seen this before. It is the smallest Tesla Service Center I've went into, BUT the most efficient(again WITHOUT APPOINTMENT)so far. Thanks to Aubrey for his excellent service. Clean place too.