Tesla Service Chicago-Elston

I am so grateful for the opportunity to test drive the Cybertruck. It was a truly remarkable experience, and I thoroughly enjoyed every moment. Thank you for allowing me to explore this innovative vehicle. The staff were kind and real helpfully.

Went to this service center for error “ low power Propulsive power reduced Exiting and re-entering vehicle may restore operation” paid 1700$ , they identified the issue as dirt built up on the radiator, along with a damaged left rear halfshaft boot leaking grease. The issue came back right next day after taking the car back from service. Obviously the issue was misdiagnosed and I was charged for it. Makes me wonder if the rear half shaft replacement that they did was just to get extra money while it’s in the shop. Found another service center in Buffalo grove. Will see how that goes. I went to Tesla service for their expert knowledge not some random trial and error crap which can be done any where for less than half the cost. Definitely would not recommend this Tesla service center.

I want to share a heartfelt thank-you to the Tesla Service Center on Elston and especially Service Manager Kevin Dowling. I came in as a walk-in with two passenger-side tires torn on the sidewall after hitting a pothole—in the middle of a brutal Chicago cold snap (we’ve been dealing with negative 20-degree temperatures). I had no appointment, but Kevin treated it like what it was: a genuine safety issue. He accepted me immediately and got the team moving when I really needed help. The Elston team truly went above and beyond. They didn’t just replace the two damaged tires—they also rotated the tires, replaced my windshield wipers, and even cleaned the interior Tesla camera, all while I was dealing with a situation that could have turned dangerous fast. Two sidewall failures on the same side of a vehicle is not something to gamble with. Their urgency, professionalism, and attention to detail gave me real peace of mind. This experience reinforced why I chose Tesla in the first place. Over time I’ve genuinely felt taken care of by people across the Tesla ecosystem in Chicago—from Russell and Matt at the Gold Coast sales location when I bought my 2025 Model 3 Highland, to Kevin and Austin at the Des Plaines service center, and now Kevin and the team at Elston. Seeing familiar faces and consistent professionalism says a lot. Lastly, for anyone driving in Chicago: I have the Tesla Wheel & Tire Protection Plan, and I can say firsthand it’s worth it. In a city with potholes like ours, the monthly cost is a small price to pay compared to what this could have cost out of pocket. Based on today’s experience, I would absolutely choose the Elston Service Center again with complete confidence, and I’d recommend them without hesitation. Thank you again to Kevin Dowling and everyone at the Elston Service Center for treating me like a priority, taking the safety situation seriously, and delivering service that exceeded expectations. I’m truly grateful and proud to be part of the Tesla community.

Till this point, I've never had a better experience on a dealer maintenance repair. Coast was reasonable customer servings outstanding by Dennis. Thanks for keeping my car up to date and fixed.

Very minimal in terms of a waiting room... There's not even a TV to watch. The coffee provided (which I guess is nice that they even give you some) doesn't exactly impress (vs an Audi dealership that has a Starbucks in it). Luckily they gave me a loaner because it would take a while so I didn't have to wait here but I guess if you brought a laptop, you could work relatively undistracted. Haha Basically it's a no-frills waiting room. The guy that assisted me was quite nice, though, so that was good. Also, quite annoying that I had to drive 2 hours for service since there's no Tesla service center in my area. 😒