Tesla Service Tigard-10065 SW Cascade Ave

If service experience at this location was saved by Mateo. I cannot express how impressed I was with his customer service, effective communication skills both via phone and messaging in app, knowledge of the vehicles, and patience with all the questions I had along the way during my repair for the drive inverter in my car. You can tell Mateo is there to work hard and is very passionate about the brand and product. His passion is contagious. He is professional, great at listening to concerns, and displays great empathy. Tommy was great with the actual repairs and also communicated in a timely manner and clearly via message in app each step of the way. Big thanks to Chris on following through with securing a loaner to make transportation home convenient and headache free. As for the car itself, 2021 model 3, less than 19,000 miles, had to replace the battery after BMS alert and now had to fix the drive inverter.

My service advisor Robert was a pretty cool guy, but honestly every other service advisor there is kind of rude. Not to mention, I just got my windshield replaced and they can’t even pop all the trim in correctly. They have sloppy work when it comes to buttoning Cars back up I’ve noticed. I’ve had a couple trim pieces fall off my interior and trunk after service. Poor care for the details.

I’ve been trying to lease a Tesla for months, talking to multiple advisors, doing two test drives, and going in person. My first visit to the Portland location was unpleasant. Tesla isn’t like a regular dealership — fine, they’re not pushy, but everything is online, and the surprises only hit at the very end. I went to the Tigard location, worked with Kate, and initially things seemed good. She showed me the car and went on the test drive with me. But here’s the problem: Tesla’s trade-in process is a nightmare if your car has negative equity. Nobody told me I would need to pay cash for the down payment. I did my research, and this was never mentioned. I paid the $250 reservation fee and thought I was ready to go. The numbers looked fine, and I was okay paying my negative equity as a down payment. Then, out of nowhere, they demanded $5,000 in cash upfront. I wasn’t prepared, and the finance team shrugged, saying I was “approved” — but not for the deal I had spent months planning. I tried another location, resubmitted my application, and after two days, they raised the down payment to $10,000. They said I could have approved for $0 down — which is ridiculous, because my credit score is 807 and I could have easily gotten a better deal anywhere else. When I canceled the order, the first thing the rep said was about my $250 being “gone.” Cold, robotic, and completely dismissive of the awful experience I went through. My issue was never the reservation or the down payment itself — it was how Tesla completely mismanaged the process and sprung a $10,000 cash demand on me out of nowhere. Bottom line: Don’t trade in a car with negative equity at Tesla. Their process is confusing, unfair, and will ruin your experience. I can’t recommend them at all.

Purchased a new car, didn’t expect it to be this dirty at delivery appointment. Hope they do better for others. It’s a new location, so they’re probably still figuring out how they want to operate.

Came in for a service check, check in was easy and there was a good waiting area with wifi ,coffee and working area. Clean restrooms too. The work done was properly explained with fair prices and completed earlier then promised. Not your usual service from traditional dealers where they extend wash and vacuum Service of your vehicle- so don’t expect that to happen and this was ok for me. This location makes it easier for households living this side of PDX.