Tesla Tysons Corner

Easiest car buying experience ever. Mike the salesman did a great job. Answered all my questions, some of them even after hours. The delivery people forgot to put a mobile charger in the car, but I got one in the mail a week later. I live in the Norfolk area, but Tesla Norfolk gave me the runaround and wouldn't give me a charger even with the salesman vouching for me on the phone.

I had the best experience after. Amro has the best customer service. The way i enter into the dealership i feel comfortable and welcomed. Everyone is welcoming with a smile on their face. I would recommend this location to anyone. My first purchase with tesla was so easy. They let u test drive to feel the experience.

★★★★★ I’ll admit it… when my Tesla stopped charging and I saw coolant all over my driveway, I was already preparing for a huge headache. I tried to make an appointment but availability was weeks away. I popped into the Arlington showroom and was greeted by a Tesla employee that apologized for the inconvenience and took the time to explain that they have an Emergency Service that I can leverage to get the car looked at sooner. One call to their Roadside Assistance at 11pm, my car was towed to the Tysons Service Center, and they took it from there. Every update came through the app, they found the root cause quickly, fixed it, and the entire repair was covered under warranty. The craziest part? I never had to pick up the phone or chase anyone down for updates. Everything was proactively communicated. In a world where customer service can be frustrating, this was the exact opposite. Hopefully I won’t need them again anytime soon, but if I do, I know I’m in good hands. A+ all the way.

My car was damaged in February this year and repaired at a Tesla certified collision center, which had several issues still when we picked it up the first time. Eventually we took it to Tysons Service Center after the collision center told us essentially they didn't have advanced enough equipment to identify or fix the issue. At Tesla, the service manager Anthony, and the master tech whose name I cannot recall at the moment, were so helpful in assisting with my concerns and keeping the car until they could replicate and fix the issue. We finally feel safe in our car again. To Anthony, please pass along my sincerest thanks as well to the awesome tech!

27 Days, 0 Accountability — Tesla Tysons Delivery Failure I signed a lease and was excited to take delivery of my vehicle. What followed was a 27-day process marked by five or six notices my car was in transit (10 miles away) and 1 scheduled pick appointment — that did not materialize. Each time, I called into customer service they were able to provide 0 explanation of the delay and would promise that my "Advisor" would call me back to talk through the issue. In fact, I received EXACTLY 0 calls back from Tesla. What made the experience more frustrating was learning that although the vehicle was listed as certified pre-owned, inspection and readiness were still uncertain after it arrived at the location. I was even told that the car would be "detailed and cleaned" and upon vehicle inspection there were multiple stains and paint chips. I ultimately took delivery, but only after nearly a month of shifting timelines and unclear communication. The only accommodation offered was a complimentary month of charging. For a company that prides itself on innovation and customer experience, the operational execution at this location did not align with that standard. I would have expected clearer communication, accountability, and proactive leadership involvement. I reached out to the General Manager, Dominique, in hopes of understanding what went wrong and aligning expectations, but did not receive direct engagement. Buyer beware of dealing with this dealership directly. would give negative stars if I could.