Airutopia Ceramic Coating & Auto Detailing

STAY AWAY! SCAM ALERT I purchased a Groupon for an interior detail And exterior wash. Firstly, they never showed up for the appointment. As I sat at their place of business, I called them and was told over the phone it was going to be an additional $100 up charge.. They never physically saw the vehicle and was upping the price. After refusing to pay the up charge. They stated it would be an additional $70 instead. Once again I mentioned the Groupon price that I already paid. They still refused to honor that price.. after reading the previous reviews it's clear they do this a lot to squeeze money out of people. This company even tried to charge us for pet hair removal and we don't have pets. Stay far away from this place. If it walks like a scam , talks like a scam, and acts like a scam. You finish the rest! Once again STAY FAR AWAY FROM THIS COMPANY!

10/10 recommend!!! Desmond did an amazing job! My 2013 Jeep Patriot looks BRAND NEW! I had kids and fluffy dogs in that vehicle and it looks like they’ve never been in it! Lol Desmond is also the nicest guy!

I had the best experience with this detailing service! My Jeep looks amazing better than when I bought it! This Jeep Girl Is Happy 😊 OlllllllO Thank you Desmond!

DO NOT BUY A GROUPON FOR THIS BUSINESS, IT'S A SCAM I bought my boyfriend a 150ish dollar groupon to get his car detailed for Christmas. It was literally the only thing he asked for. I got on Groupon, did my research. They had a groupon for interior and exterior detailing that was supposed to include a myriad of services (Interior windows cleaned, mats/carpets/upholstery cleaned, leather cleaned, Headliner spot cleaned, etc) when he got to the appointment, the technician was super friendly, but told my boyfriend that the groupon only covered vacuuming the floors and wiping down the seats. It'd be an additional 100 and something to do a full detail. He told my boyfriend that the groupon I purchased was only a 70 dollar value. Also because they deemed that the crumbs on his floor and "pet hair" (we don't own a pet) the car was "excessively" dirty and would also be an upcharge. He decided to go ahead with the detailing, and agreed to pay the extra. At this point he proceeds to call me, explain the situation. I sent him the screenshots of the groupon including the details of the package and the price I paid for it. At this point, boyfriend had left his car with the detail shop (they said it would be 4 hours until it was complete) he called them back and got no resolution. I was angry at this point and put my Karen hat on and got on Yelp and left a bad review, within 10 minutes of posting that review they called my boyfriend and told him that they would not be servicing his car and he should come pick it up. I called the shop to ensure I wouldn't be charged and would be getting a full refund, and the lady on the phone had an attitude with me. She condescendingly told me that the car was excessively dirty and she had pictures to prove it. I explained, calmly but very firmly that I didn't care about the pictures, I was just making sure I wasn't being charged for such a rip off service. She told me that the voucher was never presented or redeemed and I would need to take the claim up with Groupon. Honestly, I would have left it at that, but then a few hours later she TEXT me (they only had my number through caller ID, it's not like I signed any forms or anything) pictures of the "excessively" dirty car. It might have made sense if the car was in fact, excessively dirty but it was just crumbs, salt residue from the winter, and normal debris that happens naturally getting in and out of your car) Also if she would have sent multiple pictures at once, it might have not seemed so passive agressive, but no, sitting in a meeting at work and my phone goes off 8 times, 7 times with pictures that I expressed that I had no interest in, and one text that said "Some of the pics as promised we regret we were unable to service your needs" ..... come on now, I was literally just trying to do something for my boyfriend and it blew up in my face. TL;DR this place will charge you almost as much as the original groupon to use, and if you complain they get real passive aggressive. Don't waste your money. EDIT: In reply to your response: I don't think you're understanding this. It has NOTHING to do with the price of your services. It has everything to do with the way that you handled the situation. Like I said in my review, my boyfriend was going to pay the extra to get his car detailed, but when you advertise a full interior and exterior detail (11 things listed on the "what's included" section of the groupon) and only offer 2 ("vacuuming and wiping down the seats") that's just unethical false advertising. I probably would have gotten the groupon if it was 250-300 to be perfectly honest because the reviews were so good. Your employee also tried to devalue the purchase by 80 dollars. I didn't even mention the fact that your company failed to return his keys to his push start car, and when I went to pick the keys up, they were found in someone's jacket pocket (after being told they were on a shelf), and almost an hour after I got the keys your employee decided passive aggressively send me pictures that I explicitly said I didn't care about.

The quality of the interior and exterior detail was excellent! Very pleased with the result! With that being said, I would not recommend purchasing a Groupon for this business, rather purchase any service directly from the company. I was not able to use my $117 Groupon voucher for an exterior and interior detail because I was told there was too much pet hair in my car. They told me they could give me a deal and charge $200, but I was not allowed to use the voucher. It would be an additional $200. Luckily, I was able to get a refund from Groupon since the company told me I couldn’t use the Groupon I purchased. It was a long process to get the refund. There was also black paint on and in my car after I picked it up. Nothing super noticeable, but still there. The owner was accommodating when I inquired about the paint. He met me during non business hours to remove the paint. Overall, great quality! Unfortunately, the process start to finish wasn’t as seamless as I wish it had been.