Tesla Council Bluffs

Extremely impressed with staff and product. Son did a demo drive. Manager spent time with us, answered questions, made us feel welcome and valued.

I had a great experience here. I drove 180 miles to get service on my cyber truck which is a bit frustrating but the staff is friendly and took good care of me. All the issues were fixed on my cyber truck and I ran around town in a model three performance while I waited. Pretty painless.

I recently took delivery of my Model Y at the Council Bluffs location, and I wanted to share my experience. First, I want to make it clear that Preston was excellent throughout the delivery process. He was professional, friendly, and genuinely helpful. My concerns are not directed at him. My delivery appointment was scheduled for June 2 at 1:00 PM. Upon arrival, my partner and I were escorted to the vehicle for inspection. Since Preston had not yet arrived, we began inspecting the vehicle ourselves. From what I have seen, this appears to be a normal part of Tesla’s delivery process, and I actually appreciated having the opportunity to carefully inspect the vehicle before completing delivery. About five minutes later, another employee approached us and sharply told us that we should not be in the delivery area without an employee accompanying us. Coincidentally, he was assisting another customer who was taking delivery at the same time. After we explained that we had been directed to the vehicle and were waiting for Preston, we were allowed to continue. However, throughout the remainder of the process, I felt as though we were being constantly monitored. It seemed like there was significant concern about whether we might accidentally touch or damage the other customer’s vehicle, which created an uncomfortable atmosphere during what should have been an exciting experience. After completing our paperwork before the other customer, we were asked to move our vehicle out of the delivery bay. Unfortunately, the other customer’s vehicle was positioned near the exit, leaving very little room to maneuver. During this process, I felt that the employee’s primary concern was protecting the other customer’s vehicle rather than ensuring that my vehicle could exit safely without risk of damage. This left me feeling disrespected as a customer. The following day, I contacted Tesla regarding a deep and noticeable wheel rim scratch that I had identified before delivery. Preston had acknowledged the issue and told me that it would be addressed, although not on delivery day. When I followed up, I was informed that because the vehicle was a demo vehicle and had already received a discount, no complimentary repair would be provided and I would be responsible for the repair cost myself. This was confusing, especially because Preston later explained that he had been off work the previous day and that his colleagues were unaware of our earlier discussion, which caused the misunderstanding. Despite these frustrations, I absolutely love my Model Y. My intention in writing this review is not to criticize Tesla as a company. In fact, I believe Tesla builds incredible vehicles. I simply hope that inconsistent behavior from individual employees does not diminish what is otherwise a great customer experience. Thank you, Preston, for your professionalism and for helping resolve the confusion. I hope management will take this feedback as an opportunity to improve the delivery experience for future customers.

5-Star Review, even though we didn't buy a Tesla! The Tesla "Advisors" at the Council Bluffs location were great. Lucas - even though he was fairly new - was knowledgeable, helpful, and friendly. They did a fantastic job explaining the features of the Model Y and setting us up with an extended demo drive. The main reason we didn't buy a Tesla? It was just a little TOO different for my wife; and she remained tense while in the driver's seat. Maybe we'll look at Tesla again next time we're in the market....

Excellent new service facility just inside Iowa. Right at an hour from Lincoln. The new 50k sq ft shop with about 20 bays is quite impressive and they stock a nice array of parts including windshields and tires. I was in to have a new bumper cover installed after a minor accident and the repairs came out perfect. The estimated time was 2 hours and it took a little less than that. While I waited I went over and saw Armando on the demo side and had a nice test drive experience as well. Overall a great experience. Glad to know they are there if I need them.