Tesla Richmond

This review concerns the Service Dept. I have a 2018 Tesla 3. My computer screen went black AFTER A SOFTWARE UPGRADE. I had to wait 27 days to get an appointment. My cost estimate was $440 with a two day turn around. I dropped the car off when the appointment day finally came. I was not "eligible" for a loaner. The car sat untouched on day 1. On day 2, they called to tell me it needed a new computer and my estimate skyrocketted to $2,400! I was not given a satisfactory explanation on how a car with less than 60K miles needed a new computer; only that they've seen thiss happen with Tesla 3's. Absolutely nothing was wrong with it before the software update. Then, on Day 3 I was told it also neeeded a new low volt battery. At the end of the day, I paid in excess of $2,600. I am not a happy customer. The extremely long wait time and costs are ridiculous. In my opinion, Tesla knows they have very little to no competition in Central Virginia in terms of servicing their vehicles, and the act accordingly.

Had a very positive experience at Tesla Richmond and a huge shoutout goes to Adrian!! He was exceptionally patient throughout the entire process—from the curiosity of a simple trial all the way to delivery. He broke down the pros, cons, and base performance of the different models, expertly helping me choose the perfect upgrades and model configuration alongside with current promotion. It s always comforting having a salesman on your side and Adrian is that kind of, guiding through details with remarkable kindness and patience. A thank you to all the Tesla Team too for pushing to get my delivery expedited. Seeing everyone work so hard in 100°F heat on the 4th of July without stepping back made a difference.

Took delivery of my first Tesla (Model Y) on 6/30 at the Glen Allen location. Overall experience was well below the brand standard, from scheduling through post-delivery support. Delivery pressure: Original delivery date was 7/2. I was told to move it up to end-of-Q2 or risk losing my Marine Blue color to another customer — this forced me to rearrange a work trip. When I pushed back on a further-accelerated date (6/29) due to an insurance start-date conflict, staff made no effort to help coordinate the change themselves, despite my policy being through Tesla Insurance. Delivery day: No customer parking available — lot was full of inventory vehicles. I had to park off-site at a neighboring business and walk over. When I raised this, a staff member's response was dismissive ("we just sell a lot of cars"). The overall pickup experience felt rushed and impersonal, not what I expected for a first Tesla purchase. Supercharging offer unresolved: Sales rep Taylor offered 2 months free supercharging as compensation for the accelerated timeline. It did not activate at delivery, or within the stated 24–48 hour window. I paid out of pocket for two charging sessions in the interim. Support chat and a 30+ minute hold on the phone line ultimately just redirected me to text Taylor directly — the offer remains unresolved as of this review. Bottom line: The car itself is great. The sales/delivery process and post-sale support at this location were not.

I had an amazing experience working with Adrian at Tesla. He truly went above and beyond to help me throughout the entire process. I originally thought the vehicle I selected included certain upgrades like the glass roof and other features, but Adrian carefully reviewed everything with me and caught that I had accidentally chosen a different model configuration. Had he not taken the time to explain the details, I would have arrived at the Tesla delivery location for pickup completely disappointed, realizing the vehicle was not actually what I thought I ordered. His attention to detail, knowledge, patience, and kindness made such a difference. He also helped me navigate challenges with registering my vehicle while being out of state and was able to find solutions when I felt stuck. You can tell he genuinely cares about making sure customers fully understand what they’re purchasing and have a smooth experience from start to finish. Tesla is lucky to have someone like Adrian on their team. Thank you again for all your help!

Absolute BEST! George and the rest of the crew has always been amazing. I just had a nail in my tire and had to get Tesla road side assistance come get the car and drop it off at Tesla. It was free because I was within 50 miles. Tesla could not repair it because where the nail was but had a new wheel on and ready by 10am the next day. The car was dropped off at 5pm the day before. That’s service…also you do everything through the app even pay so you just get in your car and do. Love my Tesla and the service department!