Tesla Stockton

I had a great experience picking up my Tesla today! Cristian was incredibly patient, friendly, and helpful throughout the entire process. He made everything feel easy and stress-free. Super nice and professional. Thank you so much, Cristian, for making our delivery experience such a positive one! Highly recommend!

I knew I made the right decision when I purchased a used Tesla. I got a new job where I needed to drive 100 miles a day round trip. The commute required me to drive the River road, but the potholes across the road have been terrible for my car. I've gotten three flats in the last month. His last incident my rim cracked. I was towed to Tesla, and they swapped out my wheel and got me back on the road within an hour. Juana was my service rep, she was awesome. I interacted with a couple others but I did not get their names. They were so great, they took care of you, and even listening to how they communicated with other customers. I think was great. Great. They were not pushy about their services or the cost of things. They offered alternative options, and they didn't try to upsell anything. Great experience, and I will come back again.

I've been to this service center a couple of times. This is my 2nd tesla. Friendly staff and very helpful. Customer service has always been above and beyond. I've had to bring it same day for an issue and Tesla has always accommodated me. I've been to a few other tesla facilities as well and have always been treated well. They make it really easy to drop off and pick up your car. I've never had to wait a long time to pick my car up.

The experience at the Stockton Tesla location was mixed. Walking into the main showroom, there was little to no customer service. No one greeted or acknowledged me, and staff didn’t seem interested in helping or answering questions. It felt like you had to go out of your way just to get basic assistance. The delivery/pick-up experience was also lacking as there was no walkthrough or guidance, which would have been helpful, especially for a first-time Tesla owner. That said, the service center is a completely different experience. The team there, especially the younger staff, is much more helpful and professional. They’re responsive, make the process easy, and do a great job with things like setting up loaners. They even offer convenient options like vehicle drop-off, which I really appreciated. Overall, sales and delivery need improvement, but the service team does a solid job.

As a first-time Tesla buyer, this was unfortunately the worst car-buying experience I’ve ever had. For a company that prides itself on being technology-focused and app-driven, the level of customer service was extremely disappointing. I had been waiting weeks for a specific vehicle I ordered and noticed that the Stockton location had one matching my exact configuration. I drove from Sacramento to see it in person. When I arrived, the sales representative simply handed me the VIN and told me to go find the car myself. After spending about 45 minutes searching the lot, I finally found a mechanic who helped locate the vehicle. Once I found the car, I had to return to the sales representative — who never once left his desk just to have him unlock it for inspection, even though it was parked directly outside his office. After deciding to move forward with the purchase, I was offered a delivery appointment time. However, once I got home and checked the app, I realized nothing had actually been processed. I had already arranged transportation and then spent hours making calls trying to resolve the issue. I even contacted Tesla corporate and was told someone from the local office would call me back within an hour, but I never received a call. Overall, the process felt disorganized and impersonal and fell short of the service I expected for a major purchase.