AutoXpressTech

Sent a GM cluster out to them to have the backlighting replaced, and a stepper motor for my fuel gauge, a few days after reinstalling my cluster the speedometer stopped working, sent 2 emails without a response, decided to call she said she would send me a label to ship it back after rushing me off the phone. It’s now been 3 days of asking for the label and I still don’t have it. The cluster is out of my car and ready to go. Can’t afford the down time on my car. Should have sent my cluster to circuit board medics like I have in the past. But decided I’d try somewhere local. Big mistake!!

Was afraid to bring my cluster for repair because there was some bad review but took the shot. For my experience its total false, the owners are very friendly and offer to help if anything happens with the cluster and the work itself took less than an hour. If you have problems with your cluster that’s the place to go

Nightmare. Avoid at all costs. Sent them a instrument cluster to be rebuilt. They said it was fixed 3 times and we received a non working cluster 3 times. Completely unresponsive. Does not answer phone calls. Ignores emails. Promised me a refund multiple times. Followed up 10+ times and never received it. Do not understand how they stay in business.

Sent a cluster out twice, never repaired. They had it for several weeks each time. Wouldn't return phone calls or emails. Finally sent it back after I threatened to come pick it up, said it was the vehicle and it tested fine. Offered a refund. Never got the refund. I had to dispute the charges. Sent it to another shop who repaired it in 2 days. Horrible customer service.

Honestly, amazing service and customer service. I was iffy once i read all the reviews and rstings on google and the BBB but decided to take the chance because of the positive reviews and because they were local and a small business. I dropped my instrument cluster off at 1pm, i picked it back up at 4pm. Not only did they fix my broken odometer but they were also more than happy to do a complete LED swap for me even though it wasn't something they normally would do. And it only took 3 hours even after a next day estimate and me saying take your time i just need it within the next few days. Amazing service, amazing work and all around lovely people to talk to and do business with. Would 100% recommend them to anyone.