Bates Electric

Cobin with Bates Electric was fantastic from start to finish. Scheduling was smooth and easy, and the appointment was handled right on time. Cobin was extremely professional, knowledgeable, and thorough in diagnosing the issue. He explained everything clearly, figured out the problem quickly, and had it repaired in a timely manner. I truly appreciate the quality of service and would highly recommend him and Bates Electric.

After my house flooded, I spent nearly three months trying to find an electrician. I couldn't find anyone who could get me on the schedule or was willing to take on flood-related work. I finally called Bates, and I only wish I had called them first. They had no problem helping me and got me scheduled quickly. Ian, the technician who came to my home, was outstanding. He was friendly, knowledgeable, professional, and took the time to explain everything clearly. He made a stressful situation much easier to navigate and gave me confidence that everything was being handled safely and correctly. If you're looking for an electrical company that is responsive, reliable, and truly cares about its customers, I highly recommend Bates. Thank you, Ian, and the entire team, for the excellent service!

I hired Bates Electric to install the electrical disconnect for my hot tub and trusted them as licensed professionals to perform the work correctly, comply with electrical code requirements, and obtain any required permits. Approximately three years later, while having unrelated permitted work inspected at my home, an inspector discovered that no permit had ever been pulled for the hot tub electrical installation. The inspector also identified that the disconnect had been installed incorrectly, including being located too close to the hot tub waterline. As a result, the installation had to be corrected. Because the disconnect was originally mounted to my home’s siding, correcting the improperly installed equipment resulted in damage that now requires siding repair. Despite the installation being unpermitted and requiring correction after the inspection, Bates Electric has refused to cover the cost of repairing the damaged siding. What is most disappointing is the lack of accountability. Homeowners hire licensed electrical contractors because we rely on their expertise to know the code requirements, obtain permits when required, and perform installations correctly the first time. I should not have learned years later that the work was unpermitted and improperly installed. I have made multiple attempts to resolve this matter directly and reasonably. Instead of standing behind their work and addressing the resulting property damage, Bates Electric has chosen to deny responsibility. Based on my experience, I cannot recommend Bates Electric. I would strongly encourage anyone considering this company to verify that permits have been obtained and that all required inspections are completed

Bates electric did a fantastic job at a reasonable price. We had electric panels replaced in basement with whole home surge protection. Outdoor electric ran to two roofs over patio and deck and two fans installed. Bryan was professional and friendly. He was amazing doing all the work. If you need work done at your home you can't go wrong with Bates Electric. I recommend them and Bryan. Thanks again!

We needed to have an electrician come out to fix an issue with us constantly tripping the breaker and having too many outlets tied to a single circuit. We also wanted to get a couple of new outlets in other areas while we had someone out. Bates was able to get us scheduled quickly which was awesome. Scott Redfern was absolutely wonderful. We had a previous electrical company by to try and tackle the project and they were rude and hesitant to take it on, and that was the complete opposite of Scott. He took the time to figure out the best approach for our situation and was able to get our outlets that were constantly tripping in multiple rooms on seperate circuits. His great thinking allowed us to get this done without ripping up tile or any other ideas that would cause a big headache. He even went out of his way to get a section of drywall for us to do the patch. The wiring for the external looks amazing, he did a wonderul job of feeding it so that it follows along underneath the gutters to get us power to our patio in the back. Our house is older and has some quirks that put off other electricians that came by but Scott did a wonderful job. Now we have the dedicated circuits, new receptical in the family room, the 2 external outlets and a very happy wife. Scott was an incredibly nice and knowledgeable guy who went above and beyond. Would definitley recommend and we know the company to reach out to for anything in the future.