Hybrid Shop of the Triad

Took my 2012 Prius V there for assessment. Was told it was a blown head gasket, despite my car NEVER having run hot which is indicator #1. In fact the needle never began even trending in that direction. But hey, you’re supposed to trust the guy you take it to yes? Gave permission to repair. After several weeks, many hours pursuing Bill by phone for updates and $3800 (that’s right and he told me that was a “deal”) later, I drive off. A week and 408 miles down the road, I’m stranded on the road with loud noises and a mini pond of oil. Have it towed back to Bill because he last worked on it. What am I told? The car threw a rod and I now have a hole in my engine! Next steps? I need to scrap the car or buy a new to me engine. That’s when I’m told that gen3 Prius’s are known to do this AND blown heads at high mileage (mine at 178k WTH did he not inform me of that when the head blew?! I could have looked at options then versus being forced into options now) I chose the used engine route only because other than miles, the car is in very good mechanical and aesthetic condition. In short, another month and 1/2 to 2 months went by with little to no help from Bill to search to help secure me an engine. The only time I heard from him is when I called the shop and was “lucky” enough to catch him and/or I drove across town to the shop with the same luck and I made the most of the time and sat for sometimes two hours having him look at things on the computer and making phone calls to warehouses, junk yards etc. Needless to say, no more work was completed by Bill. I had friends show up with a flatbed who towed it away for me. Bill didn’t have the decency to come outside. ** He sold me up front on his ability to talk a good game and sure, perhaps he does have hybrid knowledge. I couldn’t validate that. He lost me with his lack of follow through and customer service, overcharging me on the head gasket, false sense of security, lack of urgency **

Bill was a God send , he is a noble and honest mechanic with a heart of gold. I had my Prius break down in Winston Salem, over an hour away from home. Bill was knowledgeable in problem solving, and was able to pinpoint the issue (inverter water pump malfunction) and also was able to clear the hybrid system warning light on my Prius. I cannot thank him enough! Consider this shop if you want an honest and trustworthy mechanic .

I have been taking my car along with my daughters car to bill for over 2 years. Bill and his staff are wonderful. Bill is very honest. I've had other shops tell me I needed stuff I didn't bill checked my car out and saved me a lot of money and headache. I now only use bills shop. I only trust him to work on my daughters car.

I've been taking my truck to Bill's for a few years since my girlfriend recommended them. Recently they replaced a bad fuel injector. During the repair o-ring seals on another injector were damaged and caused a gas leak in the engine compartment that wasn't discovered until after the fact. After calling them about the leak, they arranged a tow truck, ordered parts and replaced the o-rings on the three remaining cylinders for me at no additional charge. Honest mechanics who care about their customers are hard to come by. I encourage you to go visit Bill's!

I've been with Bill's for almost four years now and they have always taken considerable care of my car, communicated efficiently with any unforeseen issues that arise, and are an all around joy to work with! I own a finicky '99 Honda Accord and I'm pretty certain it would not still be running were it not for Bill's team!! They also offer financing as a option for big repairs (whew, thank goodness!). It's a comfy feeling working with a business that is down to earth and knows their stuff :) I feel sorry for the upset reviewer - but unfortunate (and most likely unrelated) circumstances can occur (at any time, really...) and automobiles are included!