Lucid Service Center Tysons Galleria

Strike one. Needed to get my new pre-owned Lucid Air inspected in Maryland. The inspector needed brake rotor specs from Lucid Service center to get my car inspected. So we (myself the driver and the State Inspector) reached out. We were told by the Service Center representative that Lucid can’t provide the information the state inspector needed. I asked to speak to the Service Manager. They could’ve easily said “here’s how you find it”. Because everyone has to get a car inspected at some point. Instead, 1 star because representative pulled the classic juvenile move of putting us hold for 5-7 minutes and then hanging up. I just got this car yesterday. I really didn’t want to start off on the wrong foot by verifying the rumors that Lucid VA has bad customer service. But here we are.

Purchased a new Lucid Gravity from Reza and very excited to own this new model. While the vehicle is pretty amazing so far Immediately after purchasing the vehicle had an issue setting up the homelink with our garage doors. The issue is a QR code on the display that says to call service department. I called service department early in the am and a service advisor answered right away and told me he would check into the issue with his service team thinking it was either software programming or hardware installation issue. I never got a call back. Two days later I called service and no one answered the call. I've called everyday and still no answers to any phone call. Ive also emailed our sale person Reza about the issue and no response yet. It's like they are completely ghosting me. A check of Lucid forums and it seems this is a widespread issue that many owners have simply said good luck with service and to expect no help when there is something wrong with the car. We have discovered another issue with the Bluetooth in the car that makes having handsfree calls impossible as the microphone cuts in and out. Coming from Mercedes Benz service level experience this is a bit of shock to me as others have mention for a $108k vehicle. Dave

BEWARE!!!!! Please check into their Service Department before buying/leasing. We have two Lucid Airs. One of them has the steering wheel lock as we were trying to leave a parking garage. We were stuck. Lucid sent a tow truck. This was Thursday. Today is Saturday and we called to get a status on the repair and to get the loaner we were told we get. The Service department didn’t even know our car was there. We had to keep beeping the horn through the app so they could locate the car in their parking lot. They also said there are still no loaner cars and we should think positively that one would be returned. That is simply unacceptable and not what our contract says. No loaner car. No service either.

My experience purchasing a Lucid Air at Tysons Corner studio was phenomenal. A special thank you goes to my sales associate, Reza, who patiently worked with me over a week to meticulously detail every option, feature, and trim. Reza was so patient as we went over the preliminary numbers and eventually the contracts leading up to delivery day. The exceptional service continued on delivery day with Dan, who spent over an hour personally setting up every aspect of the car for my family and me. The car itself is an absolute marvel of engineering, and the team at the Tysons Lucid studio made the entire process a five-star experience.

Purchased my first EV this week and chose the Lucid Air. Couldn’t be happier with the car, which is an amazing feet of automotive engineering but wanted to spend a second talking about delivery. I took delivery at the Lucid Studio Center in Tysons, VA. First class experience from start to finish. Daniel, my delivery specialist spent an hour with me answering my questions, setting up my profile, and explaining every subsystem in this amazing car so that I could take full advantage of my ownership experience. I would not hesitate to recommend Lucid as a car, a company, and an owner experience. Thanks Lucid for the caring way in which you’ve introduced me to this ownership experience.