Pancho's Auto Electric

Poor performance went to get my starter rebuilt after mine failed from having my step-dad do it. They said they would give me a call later that day if not tomorrow morning they didnt call thats understandable busy hours happen. But when I called the next day they said it was done I arrived and it took them 20 minutes to even find my starter and the lady at the desk wasnt even aware mine had been completed. As soon as we install it it starts grinding and the car won't start until the 3rd attempt grinding the entire time. Took it back for them to say it was in perfect working order put it back on still grinding had to order a new one which worked perfectly and when asked about a refund dude said he had to keep my old starter in order to get a refund and charged me $20 for a "restocking fee" would never recommend or ever return.

Good service... always courteous, I travel from Pharr, Texas to Harlingen, Texas to get my Peterbilt starter fixed.

I'm beyond frustrated and disappointed. We worked hard and saved our money to get our vehicle's A/C fixed, trusting Pancho's Electric in Harlingen to do the job right. We paid over $1,000, and it felt like they were just guessing what was wrong instead of properly diagnosing the issue. The A/C only worked for 2 to 4 days, and now we're right back where we started. Over $1,000 is a lot of money for a family, and it wasn't easy to come by. We sacrificed and worked hard for every dollar, only to end up feeling taken advantage of and left with the same problem. I am sharing this so others can be careful, ask questions, and make sure they get a proper diagnosis before spending their hard-earned money. No one should have to work so hard, pay that much, and still be left without a solution.

Just terrible. They did an oil change and forgot to lock the pins to the front trim. It fell off while I was driving on the highway. Idk who did the job, but they were terrible at it. Spent 300 bucks at this place for what?

It got to a point where I thought having my grandmothers 2007 Ford Five Hundred SEL was irrational until I decided to give my trust to the great people at Pancho’s Auto Electric in Harlingen. I traveled from Austin, TX and waited to confirm my grandparents car would be ready for her 64th wedding anniversary and even though it was a day late, it was worth the wait because not only did Frank and Maggie gain my trust and respect, but they gained a friend and a loyal customer. All the people including Pancho were all welcoming and friendly. He set up the expectations and was excellent in communicating with me the progress on my grandparents car. He made sure that every component on that car was in excellent condition before calling me and confirming the car was ready. If I ever have an electrical issue on any of my cars in the future, I know who to trust and where to go. The pricing was right and the words of honesty went a long way. Thank you all so much for bringing my favorite vehicle back to life. It helped me cope with a serious time in my life. Sam Jonas Austin, TX