Russell Brothers Auto Electric

I unfortunately did not have a very good experience here. My car had issues where it was jolting while I was driving. My husband was out of town so I gave them his phone number to contact him through the whole process to see about proceeding with any repairs. They never called him once. Dropped my car off on my lunch break and got a call about 2 hours later saying it was ready for pickup. My checkout experience was very odd. I was given a receipt after payment, but not given any type of invoice with a list of the services that were provided that I was paying for and was never repeated the total. I had to ask him to pull it back up on the screen so I could see it. They were somewhat polite, yet also felt dismissive to my sister and I when we were in there. When asked what was done to my car I had to ask the worker twice because the first time he tried to just tell me it was just a tune up.. but anyways was charged $379 for “change in spark plugs”. Same exact issues my car went in for started back up again 3 days later. Not to mention when my husband did call to try and find anything out they told him that I was very adamant about getting my car back as soon as possible. That is not the interaction that I had with this employee at all when I dropped my car off. I don’t think I’ve ever tried to rush anyone working on my car. So just overall was very disappointed with the entire experience. PS: Took it to a different shop and found out it had multiple problems still that were easy fixes.

If I could give 0 stars, I would. Extremely Rude and unprofessional during the first encounter. I was given a recommendation to visit them, but I won't be doing business based on that experience alone.

A year ago I brought my car to them and described what was going on with it, turns out it was a fusable link that went bad that ran from the driver side to the passenger side. They charged me 1000 for the repairs, it worked fine up until now. It done the same thing again and we tried to wiggle the lock cylinder it tried to start but it started to smoke like wires were burning. Just today I was replacing the ignition switch thinking it was that. I dig a little deeper and find where they replaced it but patch worked it and ran another white wire to my dog light switch that hasn't worked until I found the problem. I wouldn't go here for patch work job and have the likely chance your vehicle burning down.

These guys are honest, skilled and efficient. I took my truck to 2 different places who each said they couldn't fix it. But these guys did. And didn't bankrupt me in the process. Highly recommend.

These guys are the definition of patchwork, had these guys fix my car 2-3 years ago. Up until now I thought they had done a decent job, they lost my engine cover and broke all my ignition coil connectors, and completely swapped one out. I was willing to let that slide at the time, but now that it’s time to swap out an ignition coil and fuel injectors again I come to realize they swapped my connector with a completely different one and shaved down a coil to make it fit. They also didn’t swap out all the fuel injectors, they probably picked out the bad one and left the rest. Not to mention the staff is condescending and act like any question is beneath them to answer, hitting you with the I’ve got work to do remark. Spend the extra 15-20% and have a real shop fix your car. These guys won’t even give you a breakdown of the work they do.