Tesla Alhambra

Last Saturday ( 6/20/2026) , my husband and I went to TESLA mainly to ask about the current finance program, not even sure if we’d be able to do a test drive with such a “high tech car “based on what we heard about the experience of test drive at the other TESLA leader. We were so pleasantly surprised that the sales person Sophie, that young girl, was not only so very professional and knowledgeable about the products, but also highly efficient and so well organized in what she does. And, what ‘s more, her understanding, patience and untiring wiliness to take extra miles to help her customers even after the sale was completed, has certainly been extraordinary ! ( We went back to her office three times just because we were stuck on the TESLA App (our App were even set up with her help) , and/ or we got more questions ….) With Sophie’s unfailing and untiring help , I can’t believe we’ve not only got the test drive done that very afternoon on June 20th with a 4:30pm appointment , but also already got our TSLA model Y yesterday ( June 27)! Without the help from Sophie, even if we finally got the car ( that would be much later ) , it’s not hard for me to imaging it very well might have been a struggle or anxiety and/or frustration provoking experience to complete all the online “applications“/ registration / sign up process, etc that we are just so unfamiliar with for purchasing a car! ….. Yet, with her help, this process has become so much less stressful, puzzling and/or frustrating , and instead , it truly has been a very a pleasant , friendly, reassuring , smooth and welcoming experience ! I just want to say Thank You to Sophie from the bottom of our heart not only for us, but also on behalf of the baby boomer generation !….. I thank God for letting us have the luck to get helped from such a young professional lady like Sophie who is simply outstanding not only professionally but with a genuine heart to help her customers above and beyond! To me, Sophie has represented the outstanding quality of TESLA, from it’s product of electric cars to the customer services, e.g. from pre- sale, to post-sale! M.

We had a really disappointing experience at this Tesla location. There was a female sales associate who came across as extremely unprofessional. From the moment we walked in, her attitude was cold and dismissive. Instead of helping us, she kept redirecting us to other staff and basically asked us to just wait without any clear communication. All we wanted was a simple test drive, nothing complicated. What made it worse was the attitude — it felt very judgmental and unwelcoming. When we parked our own car in the lot, we even got several obvious up-and-down looks, which honestly made us feel uncomfortable and disrespected. It really gave the impression that she had already decided we weren’t serious buyers and didn’t deserve proper service. The whole experience felt very biased and unpleasant. We actually WERE considering buying a Tesla before this visit, but after this interaction, our interest has completely dropped. Really hope management takes service quality more seriously, because this kind of experience drives customers away.

Five stars for Hayden! He’s very knowledgeable about Tesla and took the time to explain features clearly and patiently. He even took my calls during his two days off to help resolve an order issue. He seems like an introvert, but communication was still smooth and professional. He also walked us through the available incentives and the application steps. Overall, it was a great, easy experience—highly recommend.

I recently visited the Tesla Service Center in Alhambra due to a battery issue on my vehicle, specifically the BMS_a079 error. From the moment I arrived, Danny, the service supervisor, provided outstanding support and professionalism. He handled my case with urgency and care, ensuring that I received a full battery replacement within just three days—a turnaround time that far exceeded my expectations. What truly stood out was his customer-first approach: he immediately provided a loaner vehicle without hesitation, treating my concerns as if they were his own. Danny demonstrated the highest standard of service throughout the entire process. His communication was clear, timely, and respectful, and his dedication to resolving the issue efficiently was truly commendable. Thank you, Danny, for delivering an exceptional experience. Tesla is lucky to have someone of your caliber representing their brand.

In a world of terms and conditions, The Tesla team is not honoring the agreements. My personal experience has been a nightmare. Since the first service appointment I was concerned with the quality of service and thoroughness. A complete disregard for failing parts and the only response is "we couldn't replicate the concern" yet the warranty indicates "for which there are no malfunctioning parts requiring replacement". All it takes to identify malfunctioning parts is a quick glance at the suspension components. Additional concerns relate to the poor service of the window components. I now feel air coming through and the windows rattle. The interior camera was replaced and now...the camera creaks and the window appears to be bulging out. I've noticed odd behavior when in autopilot. According to the team there are no errors. I interrupted auto pilot as it took me in a non-turning center lane with a post. Thankfully I was able to avoid crashing. In the order agreement it states the remaining new vehicle warranty carries over and yet after reporting panel alignment concerns and cracks on the rear trunk, Tesla is denying me access to a warranty that was agreed upon. My car has felt unsafe since I purchased it. The Tesla team has made it clear they are not acting on good faith nor are they holding up their end of the agreement. This is not right. This is a complete disregard for customer safety. This is false advertisement. This feels illegal.