Tesla

I’m honestly surprised to see this service center sitting at a 3.2 rating based on my experience. This was my first visit and first time having service done here. Kennedy and Ben were both professional, friendly, and easy to work with from start to finish. Communication was clear, and the entire process was straightforward. I was originally told the service would take about three hours, but it was completed in only two. In my opinion, they did exactly what good service departments do, under promise and over-deliver. The only issue I had afterward was that my navigation system was still showing Service Mode. I walked back in, and Ben immediately took the time to help me, showed me how to clear it, and even explained what to do if it happens again in the future. Overall, the experience was smooth, efficient, and customer-focused. Based on my visit, I wouldn’t hesitate to return for future service. Thanks again to Kennedy and Ben for making my first Tesla service experience a positive one.

This service center does a great job. I thought it was really odd to convert a small grocery store into a Tesla service center but it’s worked out very very well. I like the convenience and the fact that it’s not massive and the staff and crew and technicians really make it work. I didn’t think they would have a crowded parking issue, but they kind of do. But they get the cars in and out, and that doesn’t become a problem. I really am glad to have this in the neighborhood and nearby versus driving around town. Thank you guys for making this work so well and conveniently and seamlessly. Highly recommended.

I have been a Tesla customer since the early days and purchase THREE TO FOUR TESLAS EVERY YEAR. Unfortunately, the ownership and service experience has deteriorated dramatically, and my recent experience with Tesla Roadside Assistance and the Briarcliff service operation pushed me over the edge. What should have been a simple roadside tire emergency under Tesla’s so-called premium roadside and luxury-level support turned into a complete disaster. Instead of quickly coordinating a replacement tire solution, Tesla created endless delays, chats, transfers, confusion, and non-answers. The tow service they eventually arranged showed up DAYS later — long after the issue had already been handled elsewhere. The biggest problem is the complete lack of real human communication. Everything is buried behind apps and chat systems where direct questions often go unanswered. Trying to get someone on the phone who can actually solve a problem feels nearly impossible. Honestly, I would not expect this level of service from Walmart, let alone from a company selling luxury-priced vehicles. What makes this even more frustrating is watching constantly dominate social media while Tesla’s actual customer support infrastructure appears to be falling apart underneath him. Customers are not asking for miracles. They are asking for: - Someone to answer the phone - Competent roadside coordination - Honest communication - Accountability - Timely service When someone is purchasing three to four Teslas from your company every single year, this level of support is unacceptable. The vehicles may still be technologically impressive, but the ownership experience no longer matches the premium image Tesla markets.

I am truly grateful for the outstanding service I received from Shaq Harris at Briar Cliff Tesla. Had it not been for her, I would have left a three-star review due to the rude and offensive behavior of another associate. However, Ms. Harris’s customer service was absolutely remarkable and completely changed my experience, which is why I am leaving a five-star review instead.🌟🌟🌟🌟🌟 Ms. Harris was polite, patient, kind, supportive, informative, and extremely knowledgeable about my concerns. She handled the situation with professionalism and turned a negative experience into a positive one. This time, my car was fixed properly and her outstanding customer service made all the difference. 👏👏👏👏👏 I would also like to thank the mechanic who took the time to ride with me to help identify the issue, as well as Ms. Harris for her understanding and support. I highly recommend this service center, and especially Ms. Harris, who is truly an asset to their team.❤️ #teslaX

I recently brought my Tesla in for service, and I was genuinely impressed. The staff was knowledgeable, professional, and kept me updated throughout the process. The entire experience was smooth. My vehicle was ready on time, clean, and running perfectly. I was also able to use the private conference room to complete some work while waiting, which made the wait time productive and comfortable. It’s clear they take pride in both customer service and technical expertise. I highly recommend this service center to any Tesla owner looking for quality and efficiency.