Tesla

If I could give zero stars, I would. FSD played a role in my DUI on September 2, 2025. I later requested the vehicle telemetry data for my brother Anthony’s 2018 Model 3 because that vehicle was involved in a serious personal incident, and I had also put roughly $2,000 into its front end. Instead of getting meaningful assistance or transparency, I was trespassed from the Tesla location in Bend. After everything I’ve experienced with Tesla, I cannot recommend this company. If you’re considering a Tesla, buy a Lucid instead.

⭐⭐⭐⭐⭐ I had an outstanding experience purchasing my first Tesla and the biggest reason was my sales advisor, Duncan Fujii. Duncan was incredibly patient, professional, and knowledgeable. He took the time to answer every question I had and explained every feature of the Tesla in a way that was easy to understand. At no point did I feel rushed or pressured. His expertise, calm approach, and genuine enthusiasm made what could have been an overwhelming process feel simple and enjoyable. He made sure I was comfortable and confident before I drove away. If you’re considering a Tesla, I highly recommend asking for Duncan Fujii. He provides exceptional customer service and truly goes above and beyond. Thank you Duncan for making this such a wonderful experience!

I had an outstanding experience with the team at Tesla Bend. From start to finish, the entire process exceeded my expectations. Corbin was absolutely fantastic—his passion for the Tesla lineup really stood out. He was extremely knowledgeable and took the time to walk through my long list of questions with clear, detailed answers. You can tell he truly believes in the product, which made the experience even better. Andrew was equally impressive. He went out of his way to accommodate my schedule and was able to move my delivery up earlier than expected, which I really appreciated. That level of customer care doesn’t go unnoticed. Everyone I interacted with—from sales to delivery—was professional, friendly, and genuinely helpful. It made the whole experience smooth and enjoyable. The only area I’d suggest improving is the wait time for service inquiries. Waiting around 30 minutes to speak with someone was a bit longer than expected. Overall, a top-tier experience, and I would absolutely recommend this team to anyone considering a Tesla.

Being in Grants Pass, there are 2 options for service centers: Salem, and Bend. Both of these options are around a 4 hour drive, but I chose Bend because they could schedule an appointment sooner, and my computer had gone out. Drop off was seamless. We were able to get a test drive car to go grab lunch and explore a bit while they worked on getting the car ready. It was supposed to be done at 5. When we arrived back at the dealership around 4:30, they said it would still be a bit of time, but things were looking good. Around 5, we were informed that it was taking longer than anticipated, but they were going to stay late and finish up. 5:30 rolled around and we were told they simply wouldn't be able to stay any later and it would be done in the morning. They offered to get us a hotel room for the night, but because we needed to get home to care for our families, that wasn't a viable option, and we had already been gone for nearly 12 hours at this point. The next option they gave was to give us a loaner to drive home in, and once the repair was done, they would flat bed my car back to my home, and take the loaner back with them. We agreed. The loaner was fine. Not clean, but to be fair, neither was my car that they were fixing. The next day, I received a message informing me that the arrangements we had made for the tow would not be happening and I needed to figure out another plan. The absolute best they could do was meet me halfway and swap cars at a sno-park on the side of the road. While the repair was successful, and the service staff was friendly, I am highly disappointed that they made guarantees that were not followed through with. If you're driving any distance to get your Tesla serviced here, please come prepared with the knowledge that you have to have a backup plan in place.

Took delivery of our new model 3. The whole process took about 15 minutes. I don't ever want to buy a car the old way again! Great crew working here.