Tesla Collision Salt Lake City

I had a pretty great experience but I really wanted to point out the Front Desk Administrator - Leslie. She was very nice and very helpful, she took care of me every step of the way and went beyond her duties to help me back into my car earlier than anticipated which is very deserving of recognition! Thank you.

I’m disappointed with my experience. Tesla worked on my bumper, but after just 9 days I was involved in an accident because they did not replace or repair my automatic emergency braking system. When I reached out to them about it, instead of taking responsibility, they put the blame on me. This has been very frustrating and upsetting, and I expected much better service and accountability from Tesla.

Jason is one of those locals who I would like to be friends with. He was that great. Best experience i have had with tesla was with these guys. My other experiences with tesla has been great but Jason was amazing. I felt comfortable, I knew i was in good hands, and he was so friendly it put me at ease. Great repair job and thank you so much for the extra mile!

I had my bumper replaced after an accident. The Tesla worked directly with the insurance company to make the repairs pretty easy to handle. Tesla communicated regularly with me during the process. They had the car for a while and didn’t complain about me having the leave my car on their lot for an extra week or so.

⭐️⭐️⭐️ Mixed Experience with Tesla Collision Center My experience with the Tesla Collision Center in Salt Lake City was a mix of highs and lows. The Good: The front desk team, Leslie and Mario, were very friendly and helpful. My account manager, Nadya, was fantastic—she kept me updated regularly and was always friendly and professional. They also did a great job coordinating with my insurance and the rental car company, which made the process smoother. Five stars for the customer-facing staff! The Not-So-Good: Unfortunately, the repair process left much to be desired. The bumper they installed had rough edges, which they initially blamed on the factory mold, but they didn’t address it until I requested it a second time. Worse, when I picked up the car, the cameras weren’t functioning, which affected navigation, so I couldn’t take the car home. They provided me with a loaner car, but it only had 15% charge, low tire pressure, and dirty windows, which added unnecessary stress. I had to spend over an hour at a supercharger and clean the car myself. I told them I needed my car back in 4 weeks for a family trip with snow tires installed. They initially said it wouldn’t be a problem but later told me I couldn’t use the loaner for the trip. As of now, it’s been 3 weeks, and I still don’t have a clear resolution. Post-Repair Issues: After finally getting the car back, I discovered the USB port wasn’t recognizing my drive, preventing the use of Sentry Mode. This required another visit to a separate repair shop, costing me more time and frustration. Final Thoughts: While the staff—Nadya, Leslie, and Mario—deserve 5 stars for their helpfulness and professionalism, the repair process and quality control fell short. I hope to never need a collision repair again, but if I do, I hope for a smoother experience next time.