Tesla Collision Tampa

Robert was great all my after pick up service I needed for my paint went soooo smooth . I need a loaner for like a week and they provided a model X Tesla with free super charging . I mean you can’t beat that . Tesla for the win , you all have a lifetime customer for me and my family I will promote the heck out of Tesla to everyone lol thanks again

I would have put 5 stars if it wasn't for the unresolved issue below with the TPMS sensor. I am writing to express my dissatisfaction with the handling of a tire pressure monitoring system (TPMS) issue that arose directly as a result of body repair work performed at the Tesla Body Shop in Tampa, Florida. Despite multiple interactions with your staff over the past several weeks and months, this matter remains unresolved, and I have been left without a repair and without any acceptable explanation. My vehicle was brought to the Tampa Tesla Body Shop for collision repair, which included the replacement of the rear driver-side rim and tire. Upon picking up my vehicle, I immediately noticed that the TPMS warning light was illuminated on the dashboard. I reported this to the shop at the time of pickup and was told by staff that it was simply a software reset issue that could be resolved by a mobile service technician. Sequence of Events 1. The mobile service technician dispatched to my home was unable to resolve the TPMS warning. He then scheduled a follow-up service center appointment, where I was informed that a TPMS sensor replacement would be required — and that I would be charged for it. 2.I contacted the Tesla Body Shop directly to dispute this charge, as the TPMS issue was clearly caused by the shop’s work replacing the rim and tire. A representative I spoke with acknowledged the concern and assured me that he would order the necessary sensor and have it replaced at the body shop at no cost to me. He asked me to allow two days for the part to be ordered. 3.More than three weeks passed with no communication from the body shop. I received no phone call, no text, and no email regarding the status of the sensor or any scheduled appointment. 4.On June 3, 2026, I called the body shop to follow up. After an extended back-and-forth conversation, I was informed that the advisor and the general manager had reviewed the matter and concluded that the TPMS issue was due to “wear and tear,” and that the warning light was allegedly present when I dropped off the vehicle for repairs. This is categorically false. My Position The TPMS light was not illuminated when I dropped off the vehicle. The warning appeared after the body shop replaced the rear driver-side rim and tire. This is a straightforward causal relationship: the shop disturbed the TPMS sensor during the repair, and the sensor is now non-functional. The suggestion that this is pre-existing wear and tear is not only inaccurate, it contradicts the assurance I was previously given by a body shop representative who agreed to resolve the issue at no charge. It is deeply concerning that after an employee verbally committed to a resolution, the general manager reversed that commitment without any notification to me, and only disclosed this reversal when I called to follow up after three weeks of silence. I have been a Tesla customer and I expect a standard of service that reflects the Tesla brand. The handling of this situation — the broken commitment, the unexplained delay, the reversal of a promised resolution, and the false characterization of the issue falls far short of that standard.

Great experience with Tesla Collision Tampa. Gerardo was professional, helpful, and kept me informed throughout the repair process. He made a stressful situation much easier, and I really appreciated his excellent customer service. The car looks great Thank you, Gerardo, and the entire team for taking such good care of my car! Gerardo is awesome!

Gerardo was amazing!! Extremely responsive and helpful with my Model Y that was in an accident. We had a few hurdles to jump with the person at faults insurance. Gerardo and the team were professional and returned my car back better than new 😎 thank you Tesla Collision for your professionalism and promptness getting my vehicle bar in perfect condition!!!

Just dropped off my beloved 2018 Model 3 LR January 2nd after I was rear-ended. Met at reception by two wonderful, enthusiastic staff in what appears to be a vast, brand-new facility. They were cheerful and got an insurance inspector to help me in minutes. They took the car in right away and had Hertz pick me up to get my rental, a Model Y. Technicians got right to work disassembling the car and had an estimate off to the insurance company by end-of-day and I can track each step in my Tesla phone app. So far the experience could not be better! Done on January 12th! Ten days later my car is as good as new! Austin, Josh & Sue were awesome, friendly and top notch. Could not have been easier.