Tesla Delray Beach

I had an outstanding experience working with Abraham at Tesla Delray. From the moment I walked in, he made the entire process smooth, stress-free, and genuinely enjoyable. Purchasing a vehicle can sometimes feel overwhelming, but Abraham’s professionalism, patience, and friendly approach made everything easy and comfortable. His manager Zubair was the perfect role model for his associates and made sure i was being taken care of in the best hands. He took the time to answer all of my questions, kept me informed throughout the process, and never made me feel pressured. His knowledge of the vehicles and attention to detail gave me confidence every step of the way. Most importantly, he created a welcoming atmosphere that turned what could have been a stressful experience into a pleasant and exciting one. If you’re considering a Tesla, I highly recommend asking for Abraham. His exceptional customer service, honesty, and dedication to making sure customers have a great experience truly set him apart. Thank you, Abraham, for making this one of the best car-buying experiences I’ve ever had!

I would like to file a formal complaint regarding my experience at the Tesla delivery center on May 12. I arrived at approximately 4:00 PM to pick up my new vehicle. I was never informed that I was required to arrive exactly at 11:00 AM, nor was the delivery system properly explained to me. I genuinely believed that I could arrive at any point during business hours after 11:00 AM and simply pick up the vehicle. No one from the showroom contacted me to inform me that I had missed an appointment, and nobody explained that the next available delivery window would only be at 5:00 PM. A simple explanation like that would have been completely sufficient. Instead, manager Zubair chose to aggressively lecture me in a raised and extremely rude tone. Rather than calmly explaining the situation and offering a solution, he yelled at me, stated that I was “required” to arrive exactly on time, and that I should somehow already know the internal vehicle delivery schedule and procedures. He additionally accused me of being rude and proceeded to give me an extended lecture about communication skills in an extremely disrespectful manner. Instead of enjoying the experience of purchasing a new vehicle, I was treated as if I were an incompetent employee being reprimanded for showing up late to work. Such treatment toward a customer is completely unacceptable. I expect this incident to be reviewed seriously and appropriate action to be taken regarding this employee’s conduct.

Becca at the Tesla Delray Beach location gave white glove service from the moment we arrived to take delivery of our third Tesla (Model Y Juniper)! Zuber, the general manager, was great with us as-well on a busy afternoon where he had several clients to attend to. To sum up the experience: inevitable hiccups with a large purchase were weathered with professionalism, efficiency, and smiles. I’m a nit picky person and at no point did Becca nor Zuber make me feel like my small detail concerns were unreasonable. I haven’t written a review in a long time (check my profile), but today we had a disabled family member with us and this duo brightened up a difficult week without even knowing anything about our situation. Side note: here’s a photo of someone’s Tesla in the service area had some badass wheels

I recently took delivery of my new model y vehicle from Tesla Delray Beach and wanted to share my experience. Once a delivery representative became available, they did a great job—professional, knowledgeable, and helpful throughout the process. I appreciate the effort once I was actually assisted. However, the overall experience was disappointing. I had a scheduled delivery appointment but still had to wait about 45 minutes before anyone was available to help me. For a brand known for innovation and customer experience, that kind of delay at delivery shouldn’t happen. More concerning was the condition of the vehicle exterior at handoff. The paint on my brand new car had noticeable damage from the detailing process pre-delivery that required professional correction immediately after delivery. That’s unacceptable for a new vehicle and something that should have been addressed before I ever arrived. I’m hoping Tesla takes this feedback seriously—there’s a lot to like about the brand, but attention to detail and respect for customers’ time need improvement at this location.

I recently brought my Tesla in to the Delray Beach Service Center for some routine maintenance and warranty repairs, and Federico, my Service Advisor, made the entire process incredibly smooth and stress-free. From the moment I arrived, Federico was extremely professional, courteous, and efficient. He quickly assessed the issues, clearly set expectations for the work, and arranged a loaner vehicle without any hassle. Thanks to his proactive approach, everything was completed the same day—truly impressive turnaround time! I dropped off the loaner after hours that same evening and picked up my repaired car all from my phone. People don't realize the convenience of app enabled vehicles. No keys to track and anytime service. The communication was spot-on throughout, and the team clearly prioritizes customer convenience. If you're in the South Florida area and need Tesla service, I highly recommend requesting Federico—he's a standout advisor who goes above and beyond. Thank you, Federico and the Delray Beach team, for the excellent experience!