Tesla Devon

Reserved a model y online and quickly realized the system assigned the wrong speced vehicle: now this should have been an easy fix right? No! The service advisors at this facility are incompetent! I was told first it's my fault then was told I could switch the vehicles while still being treated like this was all my fault! When I refused to start a new order and put yet another deposit down they quickly canceled my order. So I went back to Amex to file a dispute. They went ahead and lied to Amex saying I canceled the order because of "delivery timing".......dishonest and incompetent staff! I ended up buying an equinox ev rs which is a way better choice! The build quality is subpar for these vehicles and the staff act like they are the only choice in electric vehicles! So essentially they stole $500 off of me! Be warned!

Jack took care of everything when I was purchasing my 2026 Tesla Model Y; he ensured I was completely satisfied, streamlined the process, and left me with no lingering questions. He is a fantastic employee thank you for everything Jack☺️

I purchased a Model Y from the Tesla store in Devon, PA in Feb 2026. I was referred by a friend and received 3 months of free FSD. During the purchase process, the salesperson Patrick told me that after the 3-month free FSD period expired, he would definitely be able to provide an additional one or two months of free FSD through an internal Tesla mechanism, which he said he had arranged for customers many times in the past. After my free FSD expired, I called the store on May 19, 2026. An employee named Tim informed me that Patrick no longer worked there, but said he would investigate and get back to me within 2 hours. However, I did not receive any follow-up. After waiting 3 days, I called back again on May 22, 2026. Unfortunately, the employees I spoke with were unapologetic and stated that Tesla would not honor the commitment previously communicated to me. I am very disappointed by this experience. My frustration is not only about the additional FSD period itself, but also about the lack of follow-up, accountability, and customer care. Expectations were set during the sales process, and I feel those expectations were not handled appropriately afterward. The Model Y and FSD are both excellent products, but customer experience is also an important part of the ownership experience. I hope Tesla can review this situation and improve consistency in communication and follow-through with customers.

Great experience picking up our New Model Y. The team was super helpful,professional and knowledgeable. Our car was charged to 100%. Any issue that arose, they were quick to rectify. Shout out to Colin! Thank you for such a great experience!

Great test drive experience at this location. The salesperson was very friendly, and the Model Y Performance really impressed me. I do still have some hesitation about the ride being a bit bumpier compared to other brands I’ve tried, but the overall experience with the salesperson definitely checked an important box for me as I compare which car to purchase.