Tesla Doral

I bought a brand new 2026 Tesla Model 3 directly from the Doral store and picked it up May 4th, and it has been an absolute nightmare. The sales team treated me with careless attention, completely neglecting me as if I wasn't a serious customer or was joking about buying a car. I have owned this car for less than a month, and I have already been forced to go to service 4 separate times in just 26 days! The front right tire magically keeps going completely flat for no reason. Instead of taking responsibility for selling me a defective car or investigating the actual root cause, Tesla completely refuses to own up to it. Every single time, they just slap another tire or wheel on it to patch the problem, wash their hands of it, and send me on my way. The issue just repeats itself because the car itself has a major defect they refuse to acknowledge. To make matters worse, the service department's lack of care is astounding. The night before my last visit, I was stuck at the Doral parking lot from 6 to almost 8 PM sitting on the phone with roadside assistance because the actual store staff couldn't help for anything! Roadside tried to set up a resolution for the next morning and explicitly left notes for the service center team. Meanwhile, the sales team just told me my only option was to drive back the next day with a tire actively going flat. They didn’t care to listen to me at all; they just wanted me to leave. Because the online service hours are wrong, I arrived the next morning at 6:50 AM to ensure my car could finally be looked at. The service manager, Geo, was actually right there when I arrived, but instead of checking the roadside notes or helping me, he hit me with a horrible, arrogant attitude. Without listening to a single word I said, he was just trying to prove himself right and make it my fault, aggressively trying to blame me for the flat tire rather than admitting the vehicle they sold me is defective. I had to come back an hour later to a time where there was already a line and people waiting. I had to start from scratch and explain my entire situation all over again because they completely ignored the roadside notes. It was just endless running back and forth, completely wasting my time and making me incredibly late to work. Geo consistently kept walking away from me mid-conversation while I was trying to explain a serious, life-threatening safety concern. It wasn't until he physically verified the defect himself that his attitude finally shifted but by then, the damage was done. Because of their negligence and complete refusal to take responsibility for this defect, I have had to change my days off, show up late to work, and lose hard-earned money. Save yourself the stress, disrespect, and safety risks avoid the Tesla Doral sales and service teams entirely.

I want to thank Faraz for the incredible service he provided! He does his work with great care and professionalism. Faraz, thank you so much from the bottom of my heart! I’ll be back in November for the Model 3 Performance! I’m so happy. Thank you so much!

From the moment you arrive, everything is seamless and efficient. The staff is professional, knowledgeable, and genuinely focused on making sure you’re taken care of. Scheduling is easy, communication is clear, and they keep you updated every step of the way—no guessing, no runaround. What really stands out is their attention to detail. Whether it’s a routine check or something more complex, they handle it quickly without cutting corners. The technicians clearly know these vehicles inside and out, and it shows in the quality of their work. The whole experience feels modern and stress-free—exactly what you’d expect from Tesla. No long waits, no unnecessary upselling, just honest, efficient service done right. Hands down one of the best service experiences out there. Highly recommend.

Came here to pick up new model Y. Teslas staff super friendly, the place is clean. The auto was ready l Ike they said it would be. Highly recommended.

I recently took my 2018 Tesla Model 3 to the Tesla Service Center in Doral, FL, for a recurring "vehicle controller" error. The experience was profoundly disappointing and frustrating. I was charged $1,182.90 (Invoice #3000S0015721407) for a repair that was supposed to resolve the issue. According to the detailed invoice, the technicians diagnosed a loose connector, replaced a 5-way valve actuator, reinstalled the front body controller, performed calibrations, and then verified that "all alerts were resolved and no longer active." The problem is, the error never went away. The very issue I brought the car in for is still present. Now, after paying for a complete repair that their own documentation claims was successful, they are telling me a different part is needed at an additional cost. This is unacceptable. It means the initial diagnosis was incorrect, the performed repair was unnecessary for my actual problem, and the post-repair verification stated on my invoice was simply not true. I paid for a solution and received no resolution, only a bill and the same problem. While the staff may have been courteous, the fundamental service failure and the lack of accountability are staggering. I now have to fight to get the problem actually fixed without paying another large sum for their diagnostic error. I expect more from a brand like Tesla, especially at these price points. The Doral service center needs to take responsibility for ineffective repairs and stand behind their work. Until they do, I cannot recommend this location.