Tesla Eatontown

Purchased a 48v battery for my cybertruck on tesla website and saw that this location had them in stock for pick up so I bought it. I drove one hour. When I got there I was told that they only had one and it was allocated for one of their cars in service. They told me to cancel my order because they had no way to get me one that same day. I asked them to check other locations and was told that no other dealer had one. I called the Springfield location and spoke to Juan. Juan told me that they have them in stock. He also said that if epc shows that they have them in stock that it should be correct. So I have to drive another hour to get to them and then 2 hours back home. I’m pissed because 4hrs of my day is shot. If you’re ordering parts I would try and call the service center first to confirm.

I would do zero stars if I could. I love the car, but to have it serviced at this location is the worst experience ever. You cannot speak to a human, everything is done through the app, and you have to approve the estimates before you can schedule an appointment. That is Tesla's fault, not their staff's fault, but that is just the beginning. The staff are rude and inconsiderate. They also lie. Months ago I had a lengthy argument with one of the counter techs. He was telling me that they told the person who brought in the car about an issue. I was the person who brought in the car the day before, and he said no such thing to me. When I pointed that out he just blabbed about something else. They have no interest in dealing with older models. Problem with the screen not connecting or other tech issue? Their standard response is that the car is like a phone and you can't get support for after four or five years, so you should solve the problem by buying a new car! SERIOUSLY?! That's your response? A call to central vehicle support will get the upload done in 24 hours, something that they are unwilling to do, or unwilling to learn. They also make an appointment but then keep your car hostage. It's great to watch the estimated finish date change day after day until your car has sat there for two weeks still waiting for parts. The only upside is that you don't need to go here for tires or brakes, and you shouldn't. There are so many more competent places for that work. But if you need something that you can only get from Tesla, expect to pay an exorbitant price because the car is built so that you have to replace an entire assembly, not just a piece of it.

I brought in my car to have my front driver side fender to be properly installed plus I realized the park assist camera wire was snapped also. I got a call about the front right being broken, I was confused. I went back and forth comparing to the right and left the night before the service to see if I could snap my left fender on correctly like the right which was perfectly placed, to save a few bucks, camera wire was just a matter of putting it back in place of the given hole but I couldn’t snap the fender bottom front area somehow, so service it is. I told them the right was fine as they redid the entire front last service. They charged close to $500 to snap in the fender and pull one black wire to place it in the hole to connect the park assist camera. That’s fine, it is what it is. What was not fine was my right fender. They broke the bottom skinnier piece under and they glued one of the locks plus the end edge was loose. I was in disbelief. I presented to them, the entire time the team stood behind the lead to intimidate me and the lead kept on lying that they didn’t break it. Why would I bring the car to fix only one side, if the right is broken as well, makes absolutely no sense. He kept on changing his responses, at the end he said I could have broken that side on my way to them. Unbelievable lies. It seems like they know they are doing poor jobs with services and everyone cover each other because they all left their counter and went to technician altogether while I waited outside by my car for the advisor to come to discuss the breakage, they work like a gang. I truly believe the technician was looking at the right to troubleshoot to fix the left and during then he broke it, he then asked the advisor to call us as if we brought it as broken. Dishonesty is disgusting! My husband and I made promise at last to one another we will go to Princeton location in the future, never here again! We had bad experience here over and over again but the proximity to home made us we keep going back. After seeing all the bad reviews while coming to put in a review , it confirmed we are not alone.

I am extremely disappointed with the service. The driver’s seat with visible creases and defects was installed just one week ago - as shown in the first photo. In comparison, the second photo shows a seat that is 4 years old and looks significantly better. I originally came in because the seat heater was not working. Instead of properly fixing the issue, only the driver’s seat was replaced with a completely different material. The new seat looks cheap and poorly finished. The quality, appearance, and even the color do not match what was originally in my Tesla Model 3 2022 at all. I am extremely dissatisfied with this service. I expected a proper solution, but instead received a downgrade in my vehicle’s condition.

They were really nice and pleasant to work with I came to drop off my car. I was a little early. They took it and they told me it would be done. There is a nice waiting room and even though the issue might’ve been because a shop. They still took the courtesy to fix it for free under my new warranty and I really appreciate it everyone there especially the guy that was serving me. Thanks again.