Tesla Fayetteville

⭐️⭐️⭐️ I’m writing this review on behalf of my cousin regarding her experience at Tesla Fayetteville on 8/27/26. She typically has good experiences at this location, which is why today’s experience was so disappointing. About two weeks ago, she brought her vehicle in to have her tires inspected so she could enroll in Tesla’s tire protection/replacement coverage. During that inspection, she was told that one of her rear tires would not pass and needed to be replaced before she could qualify for the coverage. She agreed to have the tire replaced and paid over $500 for a brand-new tire. She wasn’t able to complete the enrollment while she was there and was told she could take care of it afterward. Life happened, she went out of town for a week and when she returned and tried to complete the process, she was told that because two weeks had passed, she needed to bring her vehicle back in for another inspection. So, she returned on 8/27. Justin assisted her and was extremely kind, helpful, and professional. After her vehicle was inspected, she was told that it PASSED. Then Marie came over and told her that it actually did NOT pass and that BOTH of her rear tires needed to be replaced. Naturally, my cousin questioned that. How could one of her rear tires need replacing when Tesla had JUST replaced that tire two weeks ago? She explained that if the tire Tesla sold and installed two weeks ago was already bad, then there was an entirely different problem and she would need to be refunded for that tire. Instead of simply taking a moment to verify the information, the conversation became unnecessarily frustrating. My cousin asked several times to speak with a manager, yet a manager never came over. Another employee eventually became involved, and fortunately, a young man who had been in the area during the inspection happened to walk by. My cousin stopped him, and he remembered both her and her vehicle—and confirmed that her vehicle had, in fact, PASSED the inspection. Ultimately, she was able to get her tire protection coverage situated because, as she had originally been told, her vehicle DID pass. The biggest disappointment was not that there was a misunderstanding. Mistakes happen. It was the way the situation was handled. Marie mentioned that she is still new, and I strongly recommend additional coaching and development in customer service, communication, empathy, and working effectively with customers from diverse backgrounds. Her interaction with my cousin lacked the courtesy, professionalism, and customer care we expect from Tesla. In a customer-facing role, HOW you communicate is just as important as the information you provide—especially when there is a disagreement or confusion. It is also concerning that my cousin repeatedly requested to speak with a manager and never had one come speak with her. I’m giving Tesla Fayetteville three stars because my cousin’s experiences here are typically positive, and because Justin was wonderful. He was patient, respectful, professional, and genuinely tried to help her throughout the process. Hopefully, her next visit will reflect the level of service she has come to expect from Tesla Fayetteville, and I’ll be able to come back and raise this rating.

This was such a bittersweet experience, I picked up my tesla 7/28/26 at New car Delivery Pickup. Thanks to the brilliant Brianna , delivery’s are supposed to be 10 minutes or less.. but during my appointment, i ran into some complications that Brianna was able to fix & solve. & It went seamless after that and i’m so in love with my new car. Thanks to them for detailing it and presenting a light show that is equipped with the car. 10/10

I have had my Tesla serviced here a couple of times and have been very happy with the experience. The most recent visit, everyone I interacted with was top notch - Janice and Byron were especially amazing. I didn’t catch the service technician’s name that worked on my car, but as I was getting into my car to leave he came up to my window and asked if everything was working ok after the repair. I told him it was great and he explained what he did and was making sure I was happy. Wow, I am at a loss for words is all I can say about these three that helped me. Such fantastic customer service. I also cannot leave out Micah - he is a gem and you can see how much he loves his job and cares for his customers. I told him that he keeps that Service Center running so smoothly and how much I appreciated everything he did for me. He was so humble and thankful for the kudos. Tesla needs to do everything to keep these people happy and from leaving - the have some gold stars working in Fayetteville. I can’t think of anything more that anyone could have done better - this was truly a 10/10 experience.

I recently bought a Tesla Model 3 here and just picked up my license plates from the DMV today. When I went to install the plates, I discovered that the two bottom screws had been driven into the mounting holes at an angle; as a result, they just keep spinning in place and cannot be removed. This damage was caused when the temporary plates were installed, meaning I now have to buy a new license plate frame for my brand-new car. Right now, I can't even mount the plates, so the car is stuck at home. I really hope your staff will be more careful when installing temporary plates in the future—I am incredibly frustrated.

I had a completely different experience between the Tesla Duluth location and the Fayetteville location. The Duluth location honestly was not helpful at all, and I felt like nobody really cared to assist me or answer my questions. I left frustrated and disappointed with the customer service there. Then I got connected with Nelson from the Fayetteville Tesla location, and everything changed. Even though I wasn’t physically at his location, he still went above and beyond to help me over the phone. He took his time, answered every question clearly, guided me through the process, and actually made me feel valued as a customer. Nelson’s professionalism, patience, and willingness to help — even when I was dealing with another location — says a lot about his character and work ethic. Tesla needs more employees like him. If you’re considering buying a Tesla, I strongly recommend requesting Nelson at the Fayetteville location specifically. He made the experience smooth, stress-free, and enjoyable. Because of Nelson, I’m excited about my Tesla purchase again. 10/10 customer service.