Tesla Fife

I had an excellent experience at Tesla in Fife, and I especially want to thank Don from the sales department. Don was extremely friendly, professional, patient, and helpful throughout the entire process. He took the time to answer all of my questions and made everything simple and stress-free. You can tell that Don truly cares about his customers and wants them to have the best experience possible. His customer service was outstanding from beginning to end. I'm very happy with my experience and would highly recommend asking for Don if you're visiting Tesla in Fife. Thank you, Don, for the amazing service! You definitely deserve 5 stars!

The worst experience buying a car from this place. DO NOT GO HERE!! Not worth it. Taking delivery of my car I had to deal with long wait time regardless of setting an appointment. Upon delivery after inspecting, I had multiple scratches on my car and paint defects. The car itself was very dirty and dusty. You would think it’s common sense to have the car washed and detailed for the customers that just spent $50k on a car but nope my experience was like taking delivery of a used car. To make things worse, they will not help me fix the scratches and gave me the runaround. I’m still trying to get them to fix it.

My wife and I went to the Tesla dealership of Fife in the prospect of a possible new car purchase. The experience and first impression was felt as lukewarm to borderline cold. The sales attentiveness towards us did not seem too concerned about nor interested in giving much of the selling “talking points “. Notice other staff members also seeming as disinterested. We did ask the sales person if some literature or information could be sent to us explaining the finer points of the Tesla Model S; upon after us giving contact information to have that sent, thus far … we have received nothing. We came in as serious customers to look into a possible car purchase, but, the “ product does not sell itself “. The better delivery in the product sale in the establishment does need some work!

These guys were very helpful at finding my next car and keeping good contact the whole way Tesla has made the car buying process what it should be. No hidden fees and sleazy dealers trying to make more money off of you and take advantage.

I had a very disappointing experience taking delivery of my Tesla at the Fife location. Leading up to delivery, communication was extremely poor. I dealt with long hold times (over 2 hours on multiple occasions) and slow or nonexistent responses through chat. The process felt disorganized and far below the level of service you would expect when purchasing a $50,000 vehicle. The delivery experience itself was even worse. I drove nearly 2 hours from Everett, only to spend another 2 hours waiting on-site, followed by an additional 2 hours dealing with issues on the vehicle. What should have been an exciting moment turned into a 6-hour inconvenience. During inspection, I immediately noticed problems, including a loose hubcap and a visible scratch/scuff on the front bumper. I was told the scratch wasn’t actually a scratch and could be polished out. Even after attempting to fix it, the defect remained. Coming from a dealership background, I performed a fingernail test and confirmed it was indeed a scratch, despite being told otherwise. What was most concerning was the lack of accountability from management. The manager admitted she “should have double checked the vehicle” prior to delivery, but failed to do so. That alone shows a lack of attention to detail and pride in the delivery process. To make matters worse, after taking the car to a PPF shop for wrap and tint, a full inspection revealed thousands of dollars in additional damage and paint imperfections that were completely missed during delivery. Because of the delays at Tesla, I also missed my scheduled PPF/tint appointment and was charged a $200 cancellation fee. Nivin, the manager is super unhelpful and didn’t take the time she should have to insure I was a happy customer. Did not fix it and did not address in appropriately. I did not want to come to fife in the first place. But was forced to. Overall, this experience completely took away the excitement of purchasing a new car. For a company that positions itself as premium and innovative, the delivery quality control and customer service at this location fell far below expectations. I strongly recommend to not accept vehicle deliveries here due to Tesla not following proper guidelines. -Arman