Tesla Flower Mound

⭐⭐⭐⭐⭐ 5 Stars We had an outstanding experience working with Race! This was our first Tesla and our first electric vehicle, so we had a lot of questions before making such a big decision. From the very beginning, Race was incredibly patient, knowledgeable, and never once made us feel pressured. He took the time to explain every detail, answered all of our questions honestly, and provided the information we needed to make an informed decision. Even though it took us some time to decide, he stayed supportive throughout the entire process and made us feel like valued customers. What stood out the most was his professionalism, responsiveness, and genuine willingness to help. He made what could have been an overwhelming experience feel easy and exciting. If you’re considering a Tesla, I highly recommend asking for Race. He truly goes above and beyond for his customers, and we’re so grateful he was our advisor. Thank you, Race, for making our first Tesla purchase such a great experience—we can’t wait to pick up our new car!

Terrible service experience. Only care about getting you out, not actually helping. Night and day from Dallas and Plano locations. The app crashed when I tried to add files as evidence, so I drove in to put my service request in. I found when I arrived for my appointment that they did not document all of my issues and would not allow me to "add" the issues that I listed out to the service rep. I told the initial service rep and the rep when I dropped the car that I have videos and can show them each of the issues. Neither wanted me to do so. When I was told my vehicle was ready, I asked if there were any issues that weren't addressed, and they told me they couldn't replicate the audio issue. I told him I could come in right now and replicate it over and over and asked if I could get it fixed. The initial response was that "there are a lot of cars that need service, so I'm not sure if I can do that." When I explained that I told both the first rep and him that I have videos and can replicate, he said I could come in and show him. After replicating the audio issues multiple times, he told me that they checked it and it passed. I said,"you just heard it, there's clearly a problem," his response was, "sorry, can't help you." He apparently talked to someone else and came back and said the same thing, can't help. Didn't offer to get a manager to talk to me, didn't have the person he talked with come over, nothing. Pointed out that the problem is there in the passenger side speakers, but there's no problem with the driver side, so it's clearly an issue with those speakers. Nothing. There was also a problem with wood peeling from the dash and door panels. He didn't talk to me about that, but when I looked at the ticket it said it was repaired. The dash was but the door panel was not fixed. I've been to the service centers in Dallas by Love Field and in Plano. Night and day difference from this location. At both of the other locations, the service reps cared and wanted to actually fix the problem. In the Flower Mound location, they seem to be far more concerned about quickly turning tickets and getting you out of there rather than actual providing service. They did resolve a couple of the issues, but overall, it was a very poor experience.

Following an unsatisfactory experience at the Plano location, I was compelled to schedule an appointment at this establishment. The appointment process is notably lengthy, taking nearly a week to secure. Upon discovering that my issue was covered under warranty, I encountered significant difficulty in obtaining a loaner vehicle. Consequently, I was required to reschedule my appointment, which was subsequently resolved by the end of the day. However, the overall experience remains unsatisfactory due to the extensive time and effort involved.

Race at this store is amazing. Let me hold your hand when I say this, AMAZING. I am extremely unfamiliar with what I am doing when I suddenly decided today to buy a Tesla. He has helped so much. Just so I never have to enter another dealership outside Tesla again, I will only deal with Race (Hope I’m spelling it right).

Great experience at the Tesla Flower Mound location. I brought my car in for suspension issues and had it completed within just a couple of hours, which was impressive. Jorge and Juan was amazing from start to finish, very friendly, professional, and kept me informed throughout the process. Karim was also awesome and patient with all my questions about the service. Overall, excellent customer service. Highly recommend this location.