Tesla Golden Valley

Picked up my Model 3 with my son, and the whole experience was excellent. The staff was friendly, welcoming, and very accommodating throughout the process. A highlight of our visit was seeing a driverless Tesla in action—something my son absolutely loved. It made the experience even more memorable. Highly recommend.

I test drove a Model Y last week and was very impressed, but there were no units available for immediate delivery. I later noticed a white-on-white Model 3 available for immediate delivery and scheduled a test drive for 1:00 PM on Saturday. When I arrived, a staff member told me the wait would be about a minute. After ten minutes, I checked in again and was told they were short-staffed and that the vehicle would be ready “in a moment.” By 1:26 PM, I noticed that several customers who had arrived after me had already begun their test drives, so I decided to leave. My frustration was not simply about the wait itself. What concerned me most was the apparent lack of organization and communication. When a company struggles to manage something as basic as a scheduled test-drive appointment, it inevitably raises questions about its operational reliability. As someone who would potentially rely on Tesla technology to transport my family, that experience made it difficult for me to feel confident placing my trust in FSD. The only reason I am not leaving a one-star review is that my previous Model Y test-drive experience was genuinely excellent. Had that not been the case, my rating would have been much lower.

I ordered a model S on 3/27/26. I was told that in 4-6 weeks I would get a call AND an email when the order was ready to schedule. After 5 weeks I decided I'd call and check the status. I was told that my vehicle was ready a week after the order and since I didn't schedule the delivery it was given to someone else and they can't fill the order since they are discontinued. They have no explanation as to why I received NEITHER a call, or an email. They said they'd give me a free upgrade on another model, but that I could only choose from existing inventory and not order what I wanted. Pretty lousy way to treat a customer

Austin K was fantastic to work with during my recent service visit. He was professional, friendly, and clearly very knowledgeable. He took the time to walk me through everything and made the whole experience feel smooth and easy. At one point he started explaining the Full Self Driving capabilities in more detail and honestly did a great job pitching it. I hadn’t seriously considered subscribing before, but after hearing him break down what it can do and how it works, I’m actually thinking about trying the subscription now. Really appreciate the time he took to explain things and answer questions. Great service overall☺️

I recently had a service appointment at my local Tesla Service Center, and overall, it was a really positive experience. From the moment I booked everything in the Tesla app, I found their communication to be top-notch: I could schedule my visit, approve the service estimate, and even handle payment seamlessly, all in one place. The app really makes it feel effortless. On the day of my appointment, Austin from the Service Center was especially helpful. He walked me through every step and made sure all my concerns were fully taken care of. I was expecting a two-and-a-half-hour wait, but I ended up being in and out in just about an hour and a half—a huge plus when you’re on a schedule. Their Tesla lounge was also quite comfortable, with plenty of room to relax or catch up on work. However, I did notice there were no salespeople on the floor at all and nobody addressed me as I waited to see a new car, so I couldn’t test drive any of their other models that day. It might have been nice to try out something different while I was waiting. Still, that’s more of a personal preference; the actual service I received was terrific. The best-case scenario would be if Tesla integrated optional vehicle test drives while customers wait, possibly giving owners a chance to explore different Tesla models or features. But either way, I left the Service Center feeling well taken care of. I’d absolutely recommend their service if you’re in need of maintenance or repairs.