Tesla Greensboro - High Point

"I had an excellent experience with this Tesla dealership. Initially, there were some disagreements, but they showed great understanding and professionalism. They repaired my vehicle at a lower cost than estimated. My car, which was completely dead, was revived, both the small battery and the main battery, at a very reasonable price. They were also very flexible in negotiations, adapting to my needs. I highly recommend them; they are understanding and willing to adjust prices, especially when your Tesla is completely dead. Thank you so much!"

I love my Tesla model 3,but they have terrible service when I take the car to fix something. They break something else. It happened twice and they take so much time to fix in service and there sells people they are so rude. They hire people knows nothing about Tesla system. when you ask them something they’re like I don’t know. except one person at service his name Jake he’s really nice dude when I go there he answer all my questions.

I had a scheduled demo drive and received a nice call from Austin prior. I arrived and immediately went on a test drive with a young lady who did an excellent job. When I got back, she was gone and I had another test drive for the Model Y but no one was available to help me. There was only one employee. They seem to be understaffed. The cars were very dirty which seemed beneath the Tesla brand. I have doubts about getting a Tesla delivered here based on my below average experience. I visited two other dealerships in the area on the same day and their cars were clean and they had ample staff and salesmen to help answer any of our questions. It’s very disappointing this was not my experience at Tesla and also it’s disappointing they are not addressing these complaints on Google review.

Dropped by for a delivery glass roof defect. Total process was a month due to small future issues. Highly recommend Tesla High Point for your service needs. Need help fast? Reach out to Jake or Jacob. Friendly, knowledgable and welcoming. A few visits to get something done right, but the accomodations and priority made me feel as if I was the only car there. Don't hesistate to service your Tesla here.

****Update: I am happy to report that a Tesla advisor from another location assisted me and helped to get my shipping and order fees refunded due to the condition of the vehicle and experience I had at this dealership. I am changing from 1 to 3 stars to reflect the resolution by offering a refund and help in selecting another vehicle. I would still NOT recommend the High Point dealership as I never received so much as an apology or any assistance from the team there. ——————— I’ve purchased three new vehicles from Tesla in the past with great experiences, but my recent attempt to buy a used vehicle was unacceptable. Despite assurances that the car had been “fully reconditioned inside and out,” the delivery experience was disorganized and the vehicle was in poor condition. After driving nearly two hours to the dealership, I was told on the way to delivery that the car wasn’t ready as promised due to an inspection of the A-pillar (but no details as to what was damaged). Since I had already scheduled the appointment at Tesla’s request and driven almost 2 hours , I continued on to the dealership to view the vehicle and found multiple issues: loose A-pillar (this was communicated to me just prior to arrival) unreported bumper damage with gravel stuck inside, severe paint discoloration (rear bumper looked like it had been replaced and the color did not match) misaligned and loose trim, rusted rotors, and the car was filthy — clearly not reconditioned as there were years of dirt and debris in the door panels. Even Tesla staff on site remarked on how bad it looked. To make matters worse, I received conflicting explanations from employees, none of whom could help me with next steps or even process a cancellation as I was told nobody at that dealership would be able to assist since this Tesla was used and they only deal with new vehicles. I was told I would have to contact or wait to be contacted by a “used Tesla advisor” to assist further. I left without resolution after wasting hours of travel and time (and my order fee and transport fee that I just wanted refunded). This experience was frustrating, unprofessional, and far below the standard Tesla advertises. For a $40k+ vehicle, this was unacceptable. I’ve requested a refund of my deposit and payment, but have yet to receive a clear response. Tesla can and should do better for loyal customers or any customer wishing to spend this amount of money on a “reconditioned” vehicle.