Tesla Houston Richmond

My experience with Tesla has been the worst. I picked up my vehicle on May 5 at 3:00 p.m., and everything seemed fine until I drove it that night. That’s when I noticed bugs crawling around inside the cabin. I quickly realized the vehicle had an active roach infestation. The very next day, I contacted Tesla to report the issue. I was told I could schedule an ozone treatment through the Service Center, but that process wasn’t immediate. I drove to the Tesla location in Richmond, TX, twice. During my first visit, I was told there was nothing they could do until they spoke with the regional manager. On my second visit, I was told Tesla would buy the vehicle back, but I would have to purchase another vehicle from inventory. Unfortunately, there wasn’t a comparable vehicle available with the hardware I wanted, the same price I paid, and the promotional benefits my original purchase included, such as three months of Full Self-Driving and three months of Supercharging. I was also told those promotions could not be honored on a replacement vehicle because it would be considered a new purchase. To make matters worse, the buyback process wasn’t immediate. While Tesla was deciding what to do, I was left with a roach-infested vehicle that I couldn’t comfortably drive. I had no choice but to pay out of my own pocket for pest treatment because I couldn’t continue waiting. By the time Tesla followed up regarding the buyback, I had already spent my own money to resolve the infestation. As if that wasn’t enough, it’s now July 28, and I still don’t have my permanent registration or license plates even though I picked up the vehicle on May 5. From delivery to registration, this has been an incredibly frustrating experience. Receiving a vehicle with an active roach infestation, paying out of pocket to fix a problem that existed before I took possession, and waiting months for my registration is simply unacceptable. I expected far better from Tesla. Instead, I’ve spent my own time, money, and energy dealing with issues that should have never existed in the first place.

While the showroom staff is friendly, this location is understaffed and disorganized aross both its sales and service departments. Showroom: I visited on a Saturday afternoon, which was clearly a busy time for them. Despite having an appointment for a test drive, I had to wait about 15 minutes for someone to be available to check me in, followed by more waiting at every step, including getting into the car and waiting for a key card to be synced. It felt like their process was too disorganized to provide a smooth experience for potential buyers. Service: Fast-forward to a month later: I'm even more disappointed with the scheduling process with the Service department at this location. I had a service appointment scheduled in the app for 3 weeks, with clearly documented issues including photo attachments. These were for due bill issues noted a few weeks ago during the pickup of my new Model Y. I made arrangements for this service appointment and scheduled time off from work, only for the Richmond center to cancel on me 3 days prior when they realized they couldn't perform the body work and needed to pass me to a Tesla collision center. They stated that they forwarded all of my info to that center and I should hear from them on scheduling, but in reality this forced me to start the entire process over with the collision center, pushing out my appointment by another several weeks at best. The collision center said they hadn't received anything. I wish their process was better rather than waiting until the last minute. Now I've lost 3 weeks and will lose more in trying to schedule with the collision center.

My experience at this location has been great with both the sales and service team! Kevin from the sales team was just a genuinely nice person. We never felt pressured during our demo drive, and he was very personable. He also went out of his way to help me when there was hiccup during my delivery process at the cypress location. Although I was disappointed that I had to take my new MY for service within a month of delivery, Jeff and the technician took care of it efficiently. Initially, I was very nervous because of all the bad experiences I’ve heard from others about Tesla service in general but Jeff was awesome and patient to listen to my long winded story. His great sense of humor really put me at ease. Hope from the service team was also very knowledgeable. Overall, I am extremely happy that I am close to this Tesla location, some good people here!

I took my car to have it repaired here. After they did the repairs and drove it home I started to hear a noise under the car. Since Tesla was already closed when I picked it up I had to go back the following day. Well the cover they removed to do the repairs they either broke it or partially broke it. Now they are trying to charge me to have it replaced $700. Something they caused.

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience at the Tesla Houston Richmond Center in Richmond, TX. I want to personally thank Luis, Victor, and Jeff for their outstanding support in helping me order tires for my Cybertruck. They were extremely helpful, knowledgeable, and resolved the issue right away. Their dedication to customer service truly stands out. The facility is very clean, well-organized, and staffed with highly professional people who genuinely care about customers. Because of this experience, I will always continue coming to the Richmond Tesla Center for service on both my Cybertruck and Model Y. I highly recommend this location to anyone looking for top-notch Tesla service. Great job, guys—keep up the excellent work. You’re making Tesla proud. I truly appreciate all your help!