Tesla Kennesaw

My vehicle was delivered to the Kennesaw location. It was a quick, easy, and pleasant experience. My vehicle was ready and prepared prior to my arrival. All I had to do was a quick walk through and sign a few documents. The staff was extra friendly and courteous. It appears that the employees like their jobs which makes for a more pleasant customer experience.

If you value your safety, your time, and your sanity, avoid this service center like the plague. Tesla has wrapped absolute mechanical incompetence in a sleek app. * The Incompetence: They rebuilt my dash and somehow managed to plug my glovebox into my speaker wiring. Instead of apologizing, their automated system tried to extort a $400 diagnostic fee to fix their own mistake. * The Disrespect: My wife had to sit in their waiting room for 2.5 hours just so they could fix that 10-minute wiring error. They handed the car back with a broken dampener, so the glovebox now violently vomits its contents onto the floor. I’m so exhausted by their sheer incompetence that I’ve just given up trying to get them to fix it. * The Safety Negligence: On May 6th, they explicitly signed off on a "tire condition" inspection. Five days later, I suffered a massive blowout because the tire was completely bald down to the wear bars. They literally pencil-whipped a critical safety check and sent me out on dangerous tires. * The Cowardice: Management sent a tone-deaf, automated email begging for a 5-star review before I filled out the survey, promising to "personally make things right." When I replied with photos of their safety negligence and the blowout? Absolute radio silence. They only care about their metrics, not your safety. Jeremy is the only bright spot here. He actually communicates and tries his best to navigate this deeply broken system. Give him a massive raise, and fire whoever manages this circus.

I visited this Tesla service location around 4:00 PM on 7/14, and unfortunately, my experience was disappointing. The employee I interacted with came across as unprofessional, talked back during our conversation, and made what should have been a straightforward visit uncomfortable. I've generally enjoyed owning my Tesla, but customer service matters just as much as the vehicle itself. Because of this experience, I'll likely avoid returning to this location for future service and stick with mobile service whenever possible. I hope management takes customer interactions seriously and works to improve the experience for others.

This was the best experience my husband & I had from a dealership in our entire life. We made an appointment, showed up & our sales consultant Lorenzo walked us through the process seamlessly. Test drove the 2026 Tesla Y awd. We are amazed by the effortless this vehicle provides. The speed to the quite cabin and the crazy self driving, just blew our minds away. We went home & bought our Tesla, we had a few questions & Lorenzo helped in every question, he made this transaction smooth as it can be when buying online. I appreciate his patience, kindness and knowledge. Thank you Lorenzo for being you.

I’ll first start with how horrible customer service is here. It’s crazy how unbothered the staff is and very little help. I purchased a used 2023 model 3 and when me and my dad went to inspect the car the lady couldn’t even walk us to the car. All she did was pop the trunk and said “The one with the trunk open is the car” as she points to the farthest spot in the parking lot. after inspecting the car i told her i wanted to purchase the car and said i would like the glove box fixed before pickup date. she said it can be looked at.After 2 days i tried calling multiple times throughout the day to make sure it’s getting done and no one answered so customer service sent a note to the staff to reach out to me about it. A whole day goes by and no one reaches out. After trying to get a hold of the dealership i was sent a link to schedule a call just to turn out someone texting me. i signed up for a phone call not text. later the day someone finally answers and i can hear the staff just laughing and chatting in the background and was told he would check with the service department. Come to delivery day that was scheduled for 1:30 no one came to assist us to the car till 30 minutes later. I get the car and it’s not vacuumed inside and crumbs in the seats and scuff marks on the doors and steering wheel was brown from previous owners oily hands. Once i took my car home i had to detail it myself on the inside and find the previous owners earrings in the door. Whole experience was terrible. staff just sit in the back office and don’t pay attention to customers in the show room and not easy to get assistance. car is great just worst experience for what you are paying. also to add as i’m outside looking at my car another lady was picking up her new car too and asked me for help with her car because no one instructed her what to do. for a customer to help another because employees can’t do a simple job is sad. i’m glad they don’t get commission because i would have taken my business elsewhere