Tesla Las Vegas - E Sahara

My preowned Tesla experience was not a great experience from start to finish. 1. The app never updated with any information, even when the car was delivered and ready to schedule pickup, the Home Screen didn’t change, and I never received a notification for delivery scheduling. When I happened to check the app again (after over two weeks of waiting) the only delivery day I had was a partial one day window. Tesla did nothing to try and get me a delivery window that worked, said they’d call back in 20 minutes after speaking to manager, only to never call me back. 2. Upon delivery the vehicle which is a 2024 long range awd model 3 with only 10k miles on it had several items of noticeable damage from white chips on both sides of the vehicle, major scratches on the underbody, and worst of all, the ambient light bar in the car being damage. Upon further research the light bar is a major issue on a majority of vehicles. Some service centers do the right thing and fix the panel under warranty. E Sahara said it is not something they will cover because the vehicle is used, and blamed it on tint. My vehicle does not have aftermarket tint, and with that excuse what they saying is a 2024 Tesla Model 3 cannot be tinted or they will void warranty items. Overall the “welcome to the Tesla Family” felt more like a slap in the face than a car company that actually gives a crap about new owners.

What a shame… you are so happy to arrive to pick up your new Tesla and you arrive in a showroom that look like so cheap… a coffee ? Nope coffee machine out of service. Restroom ? Out of service.. personal belongings from the team all over, stains on the couch. You expect better and it kind of kill the experience.

I want to start off by thanking the whole team at the Las Vegas location. I was traveling from San Diego to Las Vegas with my parents to take them on a road trip and my first road trip inin the CyberTruck. It started off great hitting the 100 mile straight achievement and smooth sailing. The problem started when we arrived at our first supercharger and the truck would consistently stop charging every 196 and I had to keep unplugging and plugin the truck back in for almost an hour. Then tried the call center and nothing, also couldn t get the service center in Vegas on the line either so I just dealt with it for the day/night. The next day I decided to take the truck to get it looked and thats when I met Josh and Marco. They were so incredible and professional and really cared. I told the team it was an emergency and had to get back to SD in 2 days. They got me in right away and started diagnosing the issues. They first replaced the ECU but discovered that didn’t work and figured out it was an installation error and bad part from the first swap of the harness systems. They kept me updated the whole time and even gave me a rental so it didn t interfere with my trip. They were able to fix everything and get it back working in 2 days!! Marco even texted me to check to see if everything worked while getting home. The leadership and team are some of the best ive seen and they are doing it right over there. It’s rare to get that level of service and I think they should be leading Teslas service team. Thanks a lot guys! Wish you were my local service spot. I hope I don t have to see them again for my vehicles but i will be stopping back next time Im in vegas to say hi.

Five stars for the incredible team at Tesla! Everyone here is stunning and brings such positive energy. The service attitude is excellent; they are attentive, knowledgeable, and very welcoming. It’s rare to find a team that is both this good-looking and this professional. Great job!

This is my first Tesla experience. Everything about process from ordering to delivery/pick up is done totally different than with other car brands. In my opinion this should be The Standard. I read some really negative reviews about the place but feels that most of them were based on lack of understanding & proper preparation for the process. Ofcourse i can't judge "people experience ". I did everything as suggested through the website & Tesla app.My car order was ready at the dealership within 10 days. I was in & out in literally 15 minutes driving new car. AND I was trading in my previous car! This is crazy!! I loved it so much. I can't wrapp my head around why other automakers don't lean same way conducting their bussines. No hussle & transparency wuth the pricing. Jessica provided great and smooth customer service, way to go. If you follow the Tesla process as recommend, without changing your mind & without making any adjustments to your order, this will be happy place to be.