Tesla Las Vegas - W Sahara

Dear Tesla Resolutions Team, I am writing to formally complain about the handling of my warranty claim for my Tesla Wall Connector. I have been a Tesla customer since March 2024. I purchased my vehicle brand new and have continued to support Tesla by purchasing Tesla products and having my service performed through Tesla. I have also referred two friends who purchased Tesla vehicles through my referrals. On July 22, 2025, I purchased a Tesla Wall Connector for $548. The Wall Connector has now failed, and I contacted Tesla approximately one week ago for warranty assistance. Despite the product being within the stated residential warranty period, I have been experiencing significant difficulty obtaining a resolution. Responses to my emails are taking two to three days, and I am being asked to hire an electrician to perform electrical measurements and provide photographs of my electrical panel and other information. I understand that Tesla may need to determine the cause of a product failure. However, requiring the customer to pay potentially hundreds of dollars for an electrician before Tesla will address a warranty claim is unreasonable, particularly when the cost of that diagnostic visit can approach the cost of the product itself. I rely on my Tesla vehicle for work. Because my home charger is not functioning, I am being forced to charge elsewhere, which is costing me additional time and money and is interfering with my ability to use my vehicle normally. Tesla's own support information states that a Wall Connector used for normal residential purposes is covered by a 48-month warranty from the invoice date. My Wall Connector was purchased on July 22, 2025, so it remains well within that warranty period. I am therefore requesting that Tesla honor the applicable warranty and provide a reasonable and prompt resolution, preferably by replacing the defective Wall Connector without requiring me to incur unnecessary diagnostic expenses. I have been a loyal Tesla customer and have recommended the company to others. Unfortunately, this experience has left me extremely disappointed and has seriously damaged my confidence in Tesla's customer service. Please escalate this matter and provide me with a clear resolution as soon as possible. I can provide my proof of purchase, photos, serial number, previous correspondence, and any other information reasonably necessary to process the warranty claim. Sincerely, Michael Augusto Tesla Customer

I haven’t even purchased the vehicle yet, and I’m already extremely impressed with the customer service from Italia! We stopped by for a second time about an hour before closing, and I was disappointed to learn we wouldn’t be able to do a demo drive since I hadn’t been told the previous day that an appointment was needed. Italia immediately picked up on my discomfort and, knowing how busy my schedule is, went above and beyond by offering us an overnight demo drive instead. What impressed me even more was that about 10 minutes after we left, she called just to make sure I had the Tesla app set up and had her contact information in case I had any questions during the demo. That level of attentiveness and follow-through really stood out to me. We haven’t even made a purchase yet, and she’s already made the experience feel easy and well taken care of. Very impressive customer service. Thank you, Italia!

Samuel Perez provided excellent customer service while my car was being serviced. He took the time to explain everything that was being done in a way that was easy to understand, which made me feel much more comfortable with the process. He also helped me get my Uber credit so I could get where I needed to go while my car was in the shop. That made a big difference and showed that he genuinely cared about making the experience as convenient as possible. Samuel was friendly, professional, and kept me informed throughout the service. I really appreciate his help and would definitely recommend working with him.

Tesla less then 3 Stars and Mr. Solomon 5+ Stars... My windshield was replaced yesterday at your Tesla dealership and I forgot to remove my electronic gate transmitter sticker from the old windshield. I realized this few hours after I paid and picked up the vehicle. So I texted service through the Tesla app the same evening and I was told that they discard the old windshield the same day and there was no way to recover the sticker. Very disappointed, I continued to ask the service person if I can go onsite and see if I can find the discarded windshield, to face only silence. I decided to take a chance and go onsite to the Tesla dealer and see just incase I might get lucky. It was almost 9pm and the dealer was closed by then. After driving around and checking the dumpster, my wife and I were very disappointed and almost gave up. Then we noticed a gentleman that was connecting his Tesla to a charger and I asked if he worked there. He said yes and are you looking for your car. I explained the situation to him. He mentioned that they do not discard the replaced windshields immediately and can go look for the sticker. Long story long, he went out of his way and found my sticker. I couldn't be more grateful! Thank you again Solomon for being a good person & going out of your way to help! My wife wanted me to write this review and said, hope he gets recognized as employee of the month!

My spouse and I recently visited a Tesla dealership for the first time, eager to test drive the newly launched Model Y Launch Edition. We had scheduled our appointment a day in advance through Tesla's user-friendly website and arrived promptly, having downloaded the Tesla app as instructed. The check-in process was smooth, though we did wait approximately 15 minutes past our scheduled time due to the dealership's bustling Saturday crowd. Once we met our representative, the experience truly elevated. They greeted us with warmth and professionalism, guiding us through an in-depth tour of the Model Y. The rep patiently explained every feature in detail, ensuring we understood the vehicle's impressive capabilities. After about 20 minutes of exploration, they offered us the chance to take the car for a solo test drive an unexpected delight! We spent 25 to 30 minutes behind the wheel, marveling at the phenomenal driving experience. While we didn’t make a purchase that day, the exceptional service and the Model Y’s performance left us genuinely excited to return and join the Tesla family in the near future. This dealership set a high bar for customer care and made our first Tesla encounter unforgettable!