Tesla Los Gatos

I came here to pick up my Tesla and this is not my first rodeo. I upgraded to the Tesla model Y performance and I had very positive experience this time compared to what I had in 2023. The staff was friendly approachable, you know and they are open to questions If you have with your car since this is my second time, I know what to expect and what to check for when picking up the Tesla. There was some minor issue with the car which they try to address, but I have to make an appointment to get it fixed since we need a mechanic. This Tesla sales and service center was pretty big plenty of parking space clean restroom and seems more lively

bought our first Tesla here, have a good experience so far. scheduled a test drive online, received a call from Remy in the next day, she helped us in the test drive, then the order and delivery, answered our questions and concerns patiently. The delivery day happened to be the end of quarter, it was a big delivery so we had wait for long time to get our car, I wish Tesla company can smooth out the process, but this is on the company, the service staffs were polite and patient under stress and worked late. I could have delayed the delivery day but I was eager to get the car. I am impressed by FSD and use it frequently.

For the love of God, don’t bring your car here for a repair. I brought mine in for a $300 repair per the on board diagnostic. They found $2000 of things to repair. Fair enough, but they didn’t fix the original part! Two trips back, and they break more things than they fix. They even charged me to install parts they forgot to put on. Each time they assure me they’ll check it before they return it. Each time I run the diagnostic and find errors. This level of incompetence is truly baffling. I’m taking it in a FOURTH time. Let’s hope there is not a fifth.

Worst experience ever 1: brand new car has scratch. Was told to have 1month free super charge. Did not cone 2: Brand new car has be pillar issue cant read the key card. Got lock out when my phone was dead. 3: sent to the other Tesla service to get the B Pillars fixed. Got 5-6 new scratches on the drivers side doors. 4: Leasing monthly drop from399 to 299 one week after I picked up the car 5: called multiple times to customer service. 2 hours of wait time, end eventually got hung up. Worst of the worst

Efficient, Friendly, and Unbeatably Convenient A huge shoutout to the team at the Los Gatos Tesla Service Center! It was my first visit, and the staff were incredibly friendly and took the time to answer all my questions, making me feel completely at ease. The process began perfectly with the streamlined Tesla app. Setting up the appointment was incredibly easy, and the whole digital experience was seamless. While my Model X was being fixed, I was given a Model Y as a loaner for two days. This was not only convenient but also made me feel valued as a customer. What really impressed me, though, was the after-hours pickup. I could simply return the loaner to the parking lot and drive my Model X home without any extra hassle. It’s that level of thoughtful convenience that makes all the difference. Fantastic experience!