Tesla Mesa

Current dealing with one of the worst customer service and car repairs I’ve ever experienced. Purchase a brand new model y in June. From delivery day the car some minor issues a dash rattle and deep scratch in the tail light. After two visits the dash was resolved. To date Tesla of Mesa can’t figure how to align the tail properly and have cause countless damage to car. Including tint damage, rocker panel damaged on both side, interior leather panels damaged, frunk damage, scratches on the roof glass from putting parts on top, rear bumper damage, door seals scratches in the paint and a dent in the rear passenger panel with paint damage etc. as I write this my car sits once again in another service lot with no hope or timeline of when Tesla will make things right. This service doesn’t care about the customer or have respect for customer cars. There is zero escalation path to hold the service center accountable for there actions calling corporate just gets routed back to the service center. Email regional managers gets zero response. I’ve purchases 4 Tesla over the last 4 years and this will be my last as I’ve lost all faith in this company doing whats right.

The sales manager Alex understands customer service and satisfaction. I purchased a 2026 model Y last year and Alex was always available to answer any of my questions and to solve any problems. He always has an excellent can-do attitude and went out of his way to make my purchase an perfect experience. I loved my Tesla 2026 M-Y so much that I order a 2026 Cybertruck also, and took delivery of it this week. Once again, Alex was there to make sure the process went smoothly and that his staff insured maximum customer satisfaction. With the amazing technology that Tesla offers with FSD, and Alex’s management you will truly enjoy buying from the Mesa location.

Purchasing a Tesla is definitely a different experience than buying a traditional car. We ordered a 2026 Tesla 🚙 online 🖥️, and the delivery process itself was smooth once we got started. The Tesla advisor took plenty of time to walk us through the app, vehicle setup, and even went on a short test drive to answer our questions. The car is beautiful and rides exceptionally well. That said, the delivery experience wasn’t quite what I had imagined. 🫤 Arriving felt surprisingly understated. We got there a few minutes before our appointment, but the doors were locked, there wasn’t clear signage explaining where to go, and we weren’t sure which vehicle was ours or how to contact someone inside.🤔 The entrance and parking area felt more like picking up a rental car than taking delivery of a premium vehicle. Fortunately, someone from the service 🧑‍🔧 🧰 department noticed us and let the delivery team know we had arrived. Once inside, everything improved. The advisor was friendly, knowledgeable, and patient while explaining the app 📱 and vehicle features. My only lingering concern is that Tesla’s ownership experience feels very self-service. It wasn’t obvious who to contact if questions came up after taking delivery or if we noticed an issue once we drove away. A clearer point of contact and a warmer arrival experience would go a long way. Overall, we’re excited about our new Tesla. The car itself exceeded our expectations—we just wish the delivery experience had felt as memorable as the vehicle.

I recently took delivery of a Model Y and, while I love the vehicle, the purchasing and delivery experience was frustrating. Communication throughout the process was inconsistent and often unclear. There were delays with receiving the MVPA and other required documentation, and I frequently felt like I had to follow up myself to get updates rather than being proactively informed. When I arrived to take delivery, the vehicle’s 12-volt battery needed to be replaced, something I had to bring to Tesla’s attention. This should have been identified and resolved before delivery through a thorough inspection process. The two bright spots were Ben and the service team. Ben, my showroom advisor, was professional, responsive, and easy to work with throughout the process. The service team also did a good job addressing the issues once they were identified. Overall, the vehicle is great, but the delivery experience did not meet expectations. Better communication, attention to detail, and stronger pre-delivery quality checks would go a long way toward improving the customer experience.

Staff here took care of me, they went above and beyond to ensure I had a great experience even when they were busy. I Saw a car I liked available online showing it was at the Mesa location, stopped by, and drove it home a few hours later. Excellent experience.