Tesla Milwaukee

If i could give a 0 star, I would. The service was horrible. The car was supposed to be ready by 3pm, but later was updated to 5pm the same day. When we arrived near the told time for pick up, they said it wasn't ready until the next day at 5pm. I do not understand the reason why our service was held back. I highlight doubt it takes 1.5 days to repair the services I needed. I'm from out of town and had to make extra expenses due to this unforeseen circumstance. I asked the counter why it took so long, and they said they were backed up by appointments. This excuse does not explain the multiple rescheduling.. Get your things in order. Never coming here again nor referring others to use this service.

Kareem from the Tesla center of Milwaukee was amazing. So personable and informative. Thought of questions we did not even think to ask. He should be the face of Tesla for how fun and intuitive he was the car lived up to his hype but he made the trip to Milwaukee to test drive well worth it the time and effort. Highly recommend.

I am disappointed with the communication and service experience at this Tesla Service Center. I scheduled this appointment several weeks in advance and dropped off my vehicle at 8:15 a.m. I was initially told the repair would be completed by 11:15 a.m., which was also reflected in the Tesla app. When that time passed without any update, I sent two messages through the app requesting a status update and received no response. At 2:30 p.m., I called the service center and was informed that the vehicle would not be ready until 5:00 p.m. After speaking with the manager, I learned that the technician assigned to my vehicle had left earlier due to an injury. I was also told that because I was not waiting at the service center, my vehicle was not prioritized for repair. This was never communicated to me at drop-off, and had I known, I would have made different arrangements. I understand that unexpected staffing issues can occur. However, the lack of proactive communication throughout the day was frustrating and resulted in me having to cancel business appointments unnecessarily. Delays are understandable; poor communication is not. Tesla is known for innovation and customer experience, which is why this level of communication was disappointing. I hope the service center improves its communication process so customers receive timely and accurate updates when delays occur.

Every time I have ever wanted to buy a vehicle it has always been an immense pain. Going to Tesla Milwaukee to learn more about the cars and ask questions was awesome. Everyone here is great and you can tell they actually care about what they are doing.

I’ve visited this location twice now, and the service has been consistently great. On my most recent visit, there was a bit of initial stress when a warranty concern came back as 'could not replicate' with a request for payment. However, the service counter team was fantastic. They had a conversation with the technician, which made all the difference and no payment was required. They identified and documented the issue, even though there isn't a physical fix available yet.