Tesla Mount Kisco

I brought the car to the Mount Kisco service center, had the issue inspected, escalated it, and also contacted Tesla customer support. The final response was simply that the vehicle is outside the 50,000-mile warranty and I would need to pay for a replacement steering wheel. I understand that the written warranty has expired, but I don’t think steering wheel material should deteriorate like this after only a few years. I would have expected Tesla to offer some goodwill assistance or a reasonable repair option rather than requiring replacement of the entire steering wheel. The staff at Mount Kisco were courteous; my disappointment is with Tesla’s handling of the issue and the lack of any accommodation for what appears to be premature material failure.

Picked up my new cyber truck this week that dashboard had a rip in it and the advisor saw it. They still let me drive the car off the lot I should've just left it there. and when I got home, I realized that the passenger rear tire cover was missing probably the worst experience of picking up a new car ever. Oh, and did I mention that it was all dirty when I picked it up

I had an amazing experience working with Andrew at Tesla in Mount Kisco. From start to finish, he was professional, knowledgeable, patient, and incredibly helpful throughout the entire process. He took the time to answer all of my questions, kept me updated every step of the way, and made everything feel smooth and stress-free. Andrew truly went above and beyond to ensure I had a great experience, and his customer service was exceptional. If you’re looking for someone who genuinely cares and provides top-tier service, I highly recommend asking for Andrew. Thank you again for making this such a positive experience!

This service visit started off well but ultimately turned into a very frustrating experience. My car needed a battery replacement after it wouldn’t charge past ~35%. To their credit, that repair was handled quickly under warranty. Since I was already bringing it in, I also asked them to check a steering wheel vibration, which I was told was “working as intended” despite being charged a $50 service fee. I was given a Model X loaner and confirmed I could return on my original pickup date (May 9, which was more than a week away). Later that same evening, while out running an errand, the loaner was suddenly removed from my app and became undriveable. I was prompted for a physical key card I was never given, leaving me stranded for nearly four hours. I spent a long time on the phone with Tesla support, and while the representative was helpful, she ultimately had no way to resolve the situation since all service centers were closed—the car had to be towed back. This was a completely avoidable situation. Because the loaner was towed and I had no vehicle to use, I was forced to take a full day off work the next day just to retrieve my car. That level of disruption is unacceptable for what should have been a routine service visit. Communication afterward did not help. The issue was brushed off as a “system error,” which is not a sufficient explanation for a loaner being revoked mid-use with no backup access and no key card provided. Basic safeguards should exist to prevent this from happening. The compensation offered (basic maintenance items) did not come close to matching the time, inconvenience, and stress caused. To make matters worse, I found a granola bar wrapper left in my back seat when I got the car back, which raises concerns about the level of care taken with customer vehicles. Overall, while the battery repair itself was handled well, the loaner failure, lack of accountability, and poor attention to detail made this a very disappointing experience. I would expect a much higher standard from Tesla service.

My experience with Tesla Mount Kisco was nothing short of exceptional. From start to finish, the team completely exceeded my expectations and turned what could have been a stressful major purchase into an exciting and truly memorable experience. Although my vehicle was not ready on the originally scheduled delivery date, the way the team handled the situation, solidified my confidence in choosing Tesla. Any doubt I may have had about making such a large purchase, quickly disappeared because of the professionalism, care, and dedication shown by everyone involved. Kaice was instrumental in helping me make the final decision to purchase my Tesla Model Y. His professionalism, product knowledge, and ability to answer every question thoroughly gave me complete confidence in my choice. He took the time to ensure I felt informed and comfortable every step of the way. Kelci’s quick thinking and personal touch transformed what could have been a very disappointing day into something incredibly special. Instead of focusing on the delay, she made the experience feel exciting and important, as though the entire team was moving mountains just to make sure I had everything I needed for my new car. That level of care is rare and deeply appreciated. Then there was Daryl, the Sales Manager, who truly brought everything full circle. Not only did he personally deliver my vehicle right to my door, but he also walked me seamlessly through all the paperwork and helped me activate and understand the technology. He was knowledgeable, friendly, and clearly passionate about what he does. His pride in being part of such a strong team was evident, and it made the experience even more meaningful. I could not have asked for a better car-buying experience. What a world of difference compared to any other car brand I’ve dealt with. Thank you to Tesla Mount Kisco, and special shout-outs to Kaice, Kelci, and Daryl for making this such an outstanding and memorable experience. 10/10 — 5 Stars!