Tesla

I picked up my Model 3 Premium today. This is my third Tesla purchase from this location, and once again, the experience was excellent. I would like to thank Mr. Ousmane for his outstanding customer service. He was courteous, patient, and took the time to thoroughly address all of my concerns, which made the decision process smooth and effortless. I also would like to thank Ms. Anna who made delivery just impressive with her friendly, professional demeanor and seamless coordination. Truly a great team.

Quickest car buying experience ever! We were in and out in about an hour. Sales team was knowledgeable, friendly, and easy to work with. We will purchase here again. In addition, we have serviced our Y twice at this location. They were outstanding - fast, courteous, and efficient.

Brought in my car after a collision and it was covered by insurance. Great communication from beginning to end. Very nice receptionist on the far left with brown hair. The communication on dropping car off and working with rental company was very helpful. James (I believe that’s his name) kept me up to date daily on what was going on with car and was super accommodating on picking up. He even made sure my car was vacuumed on inside and outside was washed. Car looked brand new! This location is further from the silver spring location but is worth it and will be the only one I come to from now on. When I had service at the silver spring location they didn’t charge my car enough for me to get home and I had to stop at night. This location charged my car so I didn’t have to stop on my way home which was so helpful. Josh, one of the managers from the collision department also followed up with me to make sure everything was fine with my car after service. Perfect service across the board!

03/09/2026 Update: I bought another used Model 3 with much lower miles and the experience was excellent! Wyatt got me in and out in less than 10 minutes at delivery. Car was immaculate! Love it! 01/08/26: I am writing to formally express my disappointment with a recent Tesla Certified Pre-Owned vehicle purchasing experience, which has significantly undermined my trust in the Tesla brand. On January 8, 2026, I placed an order for a 2022 Tesla Model 3 Long Range AWD listed in Tesla’s pre-owned inventory. The vehicle was located approximately 40 miles from me in Arlington, Virginia, and was advertised as having no reported accidents. Based on Tesla’s reputation and assurances that pre-owned vehicles meet high quality and transparency standards, I felt confident proceeding with the purchase. After waiting approximately two weeks and receiving multiple status updates indicating that the vehicle was onsite but still pending inspection, I decided to visit the Owings Mills Tesla location on January 23, 2026, to better understand the delay. Upon arrival, I located the vehicle on the lot and immediately observed clear signs of accident-related damage on the front passenger side. These issues included visible overspray, a frunk that had to be forced shut, and a lower fog light that was not properly attached to the bumper cover. Given the condition of the vehicle and the fact that it was listed with no reported accidents, I was no longer comfortable proceeding with the purchase and requested a refund of my deposit. To their credit, the sales department handled the refund promptly and returned my $500 deposit without issue. However, I chose to purchase a used vehicle directly from Tesla because of the company’s stated commitment to quality, transparency, and trust—specifically that Tesla pre-owned vehicles represent the “cream of the crop,” with no undisclosed damage or “funny business.” Discovering such obvious issues on a vehicle marketed as accident-free has completely tarnished my view of Tesla and raised serious concerns about the integrity of the pre-owned vehicle program. I have no doubt the car would have been fixed and sold to me without disclosure of previous damage. I believe Tesla can and should do better in ensuring accurate vehicle disclosures and quality control before listing vehicles for sale. I hope this feedback is taken seriously and used to improve the customer experience going forward. 2 Stars because I got my refund back, but this was a total waste of my time.

Picked up my 3rd Tesla from this dealership today. Transaction was smooth and painless. The only off putting encounter I had was the manager reprimanding one of his employees on the showroom floor. Really unprofessional, i picked my first Model Y up back in 2019 and the management then was much nicer and professional. I know for a fact the old manager would never do what I saw today. Just made me feel uncomfortable and I felt bad for the employee. Apparently he forgot to clock in or clock out and the main manager made a big fuss about it in the middle of the lobby in front of everyone. Just weird vibes. Otherwise, the gentlemen that helped me out was awesome!