Tesla

Tesla of Paramus offers very good service. You schedule your appointment through the app, and the process is really simple. You just arrive, leave your car, check in on the app, and that’s it. There’s a small waiting area, but honestly, for such a high-end car brand, it feels pretty basic—just coffee and a few snacks. Compared to other luxury dealerships, you might expect a bit more. That said, Alex’s service was excellent. It took about 45 minutes, and you can track the progress of your service right in the app. Payment is also handled through the app. It was quick, and when your car is ready, they let you know exactly where to pick it up. Overall, I’d definitely recommend getting any service done directly at the Tesla dealership.

Very disappointing experience. I felt like the staff did not have enough knowledge about the service and warranty coverage. The person at the front desk tried to charge me for a repair that I believe should have been covered under my vehicle’s warranty. This created unnecessary frustration and confusion. I expected better communication and a better understanding of Tesla’s warranty policy. I hope the staff receive additional training so future customers have a better experience.

I took in my beautiful Mode 3 for service, I had a great experience with the Tesla service team and wanted to take a moment to recognize their excellent customer service. From start to finish, the team was professional, responsive, and committed to making sure everything was handled properly. A special thank you to Ryan and Dominic for going above and beyond. They were knowledgeable, communicated clearly, and took the time to address any questions or concerns along the way. Their dedication to providing a positive customer experience truly stood out. I appreciate all of the help from the service team and am very happy with the outcome. Thank you again to Ryan, Dominic, and everyone involved for the outstanding service. 🙏🙏

Both the purchase and service of my car has been done at this location, and I have nothing but praise for the sales side of things. Purchase and pickup was a seamless process, and it was all handled with incredible professionalism. My experience with the service center has been less than ideal. I brought my car in for vibrations at highway speeds and was told at the end of the first hour and a half visit that it was all fixed. I took the car on a road trip afterwards, where it was quickly made clear that nothing was fixed. Booking a second appointment took a while because slots are few and weekend appointments are nearly impossible to get. By the time I finally got the issue resolved, it'd taken two weeks and nearly five hours. I wish it ended there, but the story continues! Both times, I was told that the service would be at "no cost", but my credit card bill showed a charge for the first visit. Trying to get that corrected has taken two phone calls, both of which required at least a thirty minute hold time...and still with no resolution in sight. I appreciate that they offered a loaner during my first visit so I could run errands while they worked on my car. The folks behind the desk were also polite and decently apologetic about my having to come back a second time. But it's hard to recommend a service center that has this many hiccups with a single fix experience. This is my first Tesla and my first issue with the car (a year in). I'm not sure if this is the way things are handled across all service centers, but it's hard to recommend this center for speedy solutions.

I recently went for a test drive at Tesla, and it was a fantastic experience from beginning to end. I was trying to decide between the Tesla Model 3 and the Tesla Model Y, and Ramon was incredibly helpful throughout the entire process. He took the time to walk me through the differences between both models, explaining the features, performance, space, and overall driving feel of each one. I never felt rushed or pressured to make a decision. Instead, Ramon focused on understanding what I was looking for and made sure I had all the information I needed. During the test drive, he answered all of my questions clearly and made the experience enjoyable and informative. His knowledge and professionalism really stood out. Thanks to him, I feel much more confident about making the right choice. Overall, the experience exceeded my expectations, and I truly appreciate the excellent customer service!!!