Tesla Pensacola

Update: After my first delivery, I ordered the same car again for my wife three weeks later, just with a white interior. The first time took about 10 minutes with the trade-in and paperwork, but this time it didn’t even take five minutes. I was in the car and ready to go in about three minutes. Thank you! I arrived right at my appointment time, and within 2 minutes they evaluated my trade-in and had all the paperwork ready. I signed everything quickly and had my new car within 10 minutes. The whole process was very fast and smooth. Thank you! 🙏

⭐ 1 Star – 89 Days in Service and Still Not Fixed My 2023 Model X was held at Tesla Pensacola from November 19, 2025 through February 14, 2026 — 89 days. The vehicle was brought in for a high-pitched whining noise during regenerative braking and acceleration. Tesla verified the issue and replaced the rear drive unit — a major drivetrain component. After replacing it, the official service invoice clearly states the noise was still present. Instead of resolving the defect, Tesla removed the high-voltage battery and applied seam sealer to body seams. The invoice explicitly states the noise was “not eliminated” but considered “within specification.” In other words: after nearly three months in the shop and major component replacement, the problem remains. Even more concerning, the vehicle was returned with new interior trim, plastic, and seal damage that did not exist prior to service. This is now the second Tesla vehicle where I have experienced service-caused cosmetic damage during warranty repairs. 89 days is excessive by any reasonable standard. During that time, I was provided a Model S loaner, which is not comparable to my 7-seat Model X family vehicle. The inconvenience and disruption were significant. A vehicle that spends three months in service, undergoes major drivetrain replacement, and is returned with additional damage — while the original defect persists — is not an acceptable service outcome. Extremely disappointing experience with repair quality, accountability, and resolution.

I worked with David and Joshua at Tesla in Pensacola, Florida—they exceeded my expectations by staying late past closing on the last day of the year to deliver my Cybertruck as I was coming from out of state. David and Joshua were exceptional, not only communicating brilliantly and keeping me updated every step of the way, but also demonstrating incredible dedication and professionalism that truly set them apart. The entire team went above and beyond. I highly recommend this location and its outstanding staff.

Outstanding Experience at Tesla Pensacola - Kay and Beau are the best! I recently purchased my Tesla at the Pensacola location, and I couldn't be happier with the entire process. I worked directly with Kay and Beau, and I absolutely love them both! They were incredibly helpful, patient, and knowledgeable every step of the way - from answering all my questions to making sure I got the perfect car that fit my needs. A complete breath of fresh air compared to traditional car buying experiences The service here is top-notch as well. I've had my Tesla for a little while now. I've had to use the service center because a rock caused a crack in my windshield. Brought it in and everything was smooth, transparent, and stress-free.The ongoing support has been fantastic too. I would 100% buy another Tesla from this team, and I'm never going back to gas cars or old-school dealerships. If you're in the Pensacola area and considering a Tesla, ask for Kay and Beau – you won't be disappointed! Highly recommend!

DO NOT BUY HERE. Absolutely horrendous customer service. No one knows or has the power to do anything about any issues. Been here for 4 hrs trying to pick up a car. Edit to add the tom Foolery after I was finally able to get the truck 5 hrs later. When I wanted to inspect the vehicle, the delivery person very quickly informed me I don't need to insect it because it passed Tesla's inspection so they won't do anything because it's within "specs". Though there were gross obvious issues. To name a few: pieces of the outside of the truck not being flush or aligned (photos to illustrate the point), charging port cap completely out of alignment (won't even close), rattling on the entire left side of the truck. After I wouldn't leave until I spoke to the manager ( who was in a meeting but at this point I've wasted over 6hrs at this place it was a sunk cost and I would have waited until they close!), manager assured me they would dispatch a service tech to come to me and fix those issues! Nothing yet and it's been a week. The only saving grace is the technology of the cybertruck but do yourself a favor and buy somewhere else. These people have no distant remotely vague idea of customer service. It's as if you're hurting or better yet annoying them to give them your hard earned money. Zero sales drive since the vehicles sell themselves. ( btw test drive was just as terrible, I should have known then if they're not pressed to sell, they could care even less during pick up. )